Supervisor Wireless Network Operations @ (January 2005 - March 2012)
Analyst - Service Development @ (December 2003 - February 2005)
Internet Helpdesk Coordinator @ (January 2001 - December 2003)
Network Associate @ (June 1999 - January 2001)
Carol Henry Education
Western Kentucky University
Systems Management (Computer Information Systems - )
2013-2014
Elizabethtown Community and Technical College
Associate of Science - AS (Computer and Information Sciences, General)
1989-2001
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Carol Henry Skills
Customer Experience
Windows Server
Strategic Partnerships
Active Directory
VoIP
Account Management
DNS
Customer Retention
Networking
Computer Network Operations
CDMA
Troubleshooting
Telecommunications
Customer Satisfaction
IP
EVDO
4G
Switches
GSM
T1
Wireless Networking
Mobile Communications
Cross Functional Team Leadership
Network Administration
Product Management
Customer Service
Technical Support
LTE
Project Management
Wireless
Cellular Communications
Mobile Devices
Wireless Technologies
Servers
Call Centers
VMware
Mobile Technology
Carol Henry Summary
Carol Henry, based in Burleson, TX, US, is currently a Technical Writer at Applied Security Convergence. Carol Henry brings experience from previous roles at University of Arizona, SIMARN Solutions, Verizon and Bluegrass Cellular. Carol Henry holds a 2013 - 2014 Systems Management in Computer Information Systems - @ Western Kentucky University. With a robust skill set that includes Customer Experience, Windows Server, Strategic Partnerships, Active Directory, VoIP and more. Carol Henry has 2 mobile phone numbers on RocketReach.
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