Director, Account Management @ (February 2011 - February 2016)
Vice President, Service Delivery @ (August 2008 - February 2011)
Vice President, Customer Interaction @ (November 2003 - July 2008)
Vice President, Customer Service @ (July 2003 - November 2003)
Vice President, Quality and Production @ One Communications (January 2000 - July 2003)
Customer Service @ (January 1992 - January 2001)
Vice President, Customer Care @
Carmen Defeo Education
University of Rochester
Bachelor Of Arts (Economics)
Carmen Defeo Skills
Account Management
Business Development
Business Process Improvement
CRM
Cross-functional Team Leadership
Customer Satisfaction
Customer Service
Leadership
Managed Services
Management
Process Improvement
Product Management
Professional Services
Project Management
Requirements Analysis
SDLC
SaaS
Salesforce.com
Service Delivery
Solution Selling
Start-ups
Strategic Planning
Strategy
Telecommunications
Vendor Management
VoIP
Wireless
Start Ups
Cross Functional Team Leadership
Carmen Defeo Summary
Carmen Defeo, based in Rochester, NY, US, is currently a Vice President, Customer Relations at Idi Billing Solutions. Carmen Defeo brings experience from previous roles at Idi Billing Solutions and Current LLC. Carmen Defeo holds a Bachelor Of Arts in Economics @ University of Rochester. With a robust skill set that includes Account Management, Business Development, Business Process Improvement, CRM, Cross-functional Team Leadership and more. Carmen Defeo has 2 emails on RocketReach.
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