CARM Training Information

CARM® has developed a unique and compelling approach to persuasive communications that empowers people to focus on achieving the "Best Possible Outcome" when working through difference, disagreement, challenging behaviours, conflict or aggression. Our best practice framework is applicable in a range of contexts and environmental settings from resonding internally to colleagues or key stakeholder challenges and externally where you are interacting wtih customers, members of the public or community forums etc. You may very well have some excellent interpersonal skills, the test however is whether you are able to apply these interpersonal skillseffectively in times of stress and in the face of adversity or in what may be considered as challenging, provocative, offensive or even aggressive behaviours? Consider for a moment, how do our negative emotions and thinking affect our behaviour when we are dealing with difficult or challenging circumstances, whether they be in our personal relationships or a professional context where you may be "Negotiating" or responding to a "Customer Service" issue? Picture those situations where you face adversity, challenge and conflict in the form of resistance, disagreement or disregard underpinned by strong negative emotions?You want to achieve the best possible outcome or provide a great service and reinforce a great customer experiencebut.. this person is doing everything humanly possible to provoke and upset you. You know the ones. the ones that turn good days into bad, convert our smile into a frown, set off the warning bells and create negative feelings of concern, fear, anger, guilt, disappointment or embarrassment. hese are the ones that affect how we feel, think and deal with othershow we perform and get our job done.how pleasant or not we are to be around for our colleagues and later on, our family and friends. How do you manage these challenges? Can you recognise and relate to the emotions and interpret the human behaviours at play in others? Furthermore can you ...