L2 Service Desk Engineer @ (June 2024 - December 2025)
ICT System Analyst @ (July 2021 - June 2024)
Help Desk Coordinator @ (April 2011 - October 2016)
Carlos Silva Education
Greenwich College
IV Certification in Project Management Practices
2018-2019
Anhanguera Educacional
Bachelor’s in (System analysis / Information Systems)
2009-2012
Carlos Silva Skills
Account Management
BMC Remedy
Change Management
Cloud Applications
Cloud Computing
Gerenciamento de serviços de TI
Gestão
Gestão de equipes
Gestão de projetos
Help Desk Support
IT Service Management
ITIL
Liderança de equipe
Lotus Notes
Melhoria de processos
Microsoft Azure
Microsoft Excel
Microsoft Office
Microsoft Project
Microsoft Windows
Sistemas operacionais
Solução de problemas técnicos
Suporte para Help Desk
Suporte técnico
Teamwork
Technical Support
Troubleshooting
Windows Server
Carlos Silva Summary
Carlos Silva, based in Sydney, NSW, AU, is currently a Technical Account Manager at Lanter Technologies. Carlos Silva brings experience from previous roles at Lanter Technologies, Inniti and Stefanini. Carlos Silva holds a 2018 - 2019 IV Certification in Project Management Practices @ Greenwich College. With a robust skill set that includes Account Management, BMC Remedy, Change Management, Cloud Applications, Cloud Computing and more. Carlos Silva has 1 emails on RocketReach.
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