Carlos Horacio Silva Martinez Email

Director of Digital Transformation | Call Center | Social Media | Chat | Web | MobileApp @ at&t

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Carlos Horacio Silva Martinez's Location

Mexico City, CDMX, MX

Carlos Horacio Silva Martinez's Work

Director of Digital Transformation | Call Center | Social Media | Chat | Web | MobileApp @ at&t
Director Of Operations @ at&t
Associate Director Of Operations @ at&t

Contact Center Operations Manager @ at&t
Director Member Experience @ Landing
Customer Service Operations Manager @ Luxottica
Customer Service Operations Manager @ AIG
Contact Center Operations Manager @ Telvista
Workforce Management Specialist @ Telvista

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Carlos Horacio Silva Martinez's Education

Universidad del Valle de México
Business Management (Business Administration and Management)
2012 - 2015
Tecnológico de Monterrey
Diplomado (Habilidades y Competencias Gerenciales)
2012 - 2012

Carlos Horacio Silva Martinez's Skills

Call Center Administration
Contact Center Strategy
Customer Satisfaction

Client Relations Skills
Quality Management
Human Capital
Sales Operations
Outsourcing Management
Outsourcing
Leadership

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Carlos Horacio Silva Martinez's Summary

Carlos Horacio Silva Martinez, based in Mexico City, CDMX, MX, is currently a Director of Digital Transformation | Call Center | Social Media | Chat | Web | MobileApp at AT&T, bringing experience from previous roles at AT&T and Landing. Carlos Horacio Silva Martinez holds a 2012 - 2015 Business Management in Business Administration and Management @ Universidad del Valle de México. With a robust skill set that includes Call Center Administration, Contact Center Strategy, Customer Satisfaction, Client Relations Skills, Quality Management and more, Carlos Horacio Silva Martinez contributes valuable insights to the industry. Carlos Horacio Silva Martinez has 2 emails on RocketReach.

Carlos Horacio Silva Martinez Email Address

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