Carla Thomas Email & Phone Number
Banking Servicing managing director @ Lloyds Banking Group
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Carla Thomas Location
- United Kingdom
Carla Thomas Work
- Banking Servicing managing director @ (November 2025 - Present)
- Director, Customer and Operations @ (April 2024 - November 2025)
- General Manager - Service Performance and Improvement @ (April 2017 - November 2025)
- Director, Business Customer Service @ (February 2019 - April 2024)
- Head of Organisational Development, EMEA and LATAM @ (October 2012 - November 2025)
- Director: Operational Strategy, Process and Model @ (April 2011 - October 2012)
- Head of Strategy @ (May 2010 - March 2011)
- Head of Service Operations Professional Community @ (September 2008 - May 2010)
Carla Thomas Education
- University of Chester Business School
Master of Business Administration - MBA
Carla Thomas Skills
- Telecommunications
- Business Transformation
- Outsourcing
- Stakeholder Management
- Programme Delivery
- Business Case
- Service Delivery
- Service Management
- Project Delivery
- Managed Services
- Program Management
- Change Management
- PRINCE2
- Business Process Improvement
- Governance
- ITIL
- Team Management
- Strategy
- Project Portfolio Management
- IT Service Management
- IT Strategy
- Service Improvement
- PMO
- Vendor Management
- Public Sector
- IT Outsourcing
- Organizational Design
- Team Leadership
- Professional Services
- Management
- Customer Experience
- Solution Architecture
- Sla
- Shared Services
- Business Process
- IT Management
- Management Consulting
- Culture Change
- Offshoring
- Resource Management
- CRM
- Change Programmes
- Performance Improvement
- Benefits Realisation
- HR Transformation
- Consulting
- Operating Models
- Performance Management
- Organizational Development
- Data Transformation
Carla Thomas Summary
- Carla Thomas, based in United Kingdom, is currently a Banking Servicing managing director at Lloyds Banking Group. Carla Thomas brings experience from previous roles at Openreach and BT Global Services. Carla Thomas holds a Master of Business Administration - MBA @ University of Chester Business School. With a robust skill set that includes Telecommunications, Business Transformation, Outsourcing, Stakeholder Management, Programme Delivery and more. Carla Thomas has 2 emails and 1 mobile phone numbers on RocketReach.
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