Carla Hall Email & Phone Number
Head of Customer Experience @ NFU Mutual
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Carla Hall Location
- Leicester, GB
Carla Hall Work
- Head of Customer Experience @ (August 2026 - Present)
- Chief Delivery Officer at CGA Experience @ CGA Experience (November 2021 - August 2026)
- Client Success Director @ CGA Experience (July 2017 - November 2021)
- Director @ Cudos Consulting Ltd (April 2015 - February 2022)
- Customer Experience and Process Mapping Consultant @ KMI Brands Ltd (March 2017 - October 2017)
- CX Subject Matter Expert @ (January 2017 - May 2017)
- Customer Experience Subject Matter Expert @ (December 2016 - May 2017)
- Customer Experience Associate Consultant @ (May 2016 - September 2016)
- Subject Matter Expert - Journey Mapping and Customer Transition @ (April 2016 - August 2016)
- Customer Experience Strategic Consultant @ (June 2015 - February 2016)
- Customer Experience Consultant @ (October 2015 - January 2016)
- Customer Journey Mapping Consultant @ (May 2015 - September 2015)
- Customer Experience Project Lead @ (April 2014 - April 2015)
- Director, Customer Experience @ Severn Trent Services (October 2012 - April 2015)
- Global Marketing Director @ Severn Trent Services Operating Services (August 2011 - October 2012)
- Marketing Manager @ Severn Trent Services (August 2007 - August 2011)
- Alumni @ The Marketing Academy (May 2010 - May 2011)
- Marketing Manager @ Severn Trent Laboratories (January 2005 - January 2007)
- Marketing Coordinator @ (January 2003 - April 2005)
Carla Hall Education
- The Institute of Direct and Digital Marketing
Certificate in Digital Marketing
2009-2010 - Warwickshire College
CIM
2003-2005 - De Montfort University
Bachelor of Arts - BA
1996-1999 - De Montfort University
BA (Hons) Joint Arts and Humanities
1996-1999
Carla Hall Skills
- Employee Engagement
- Strategic Planning
- Training Program Design
- Empathic Design
- Employee Training
- Culture Change
- Customer Experience
- Customer Experience Design
- Voice of the Customer
- Strategy
- Customer Oriented
- Customer Experience Analysis
- Customer Experience Management
- Segmentation
- Customer Journey Mapping
- Training
- Brand Management
- Brand Development
- Market Research
- Marketing Strategy
- Lead Generation
- Marketing
- Advertising
- Campaign Management
- Leadership
- Online Marketing
- Customer Experience Transformation
- Customer Segmentation Strategy
- B2B Marketing Strategy
- Internal Communications
- Voice of the Customer Analysis
- Net Promoter Score
- Marketing Communications
- Customer Satisfaction
- Change Management
- Business Transformation
- Business Process Improvement
- Project Management
- Customer Insight
- Business Strategy
- Stakeholder Management
- Customer Experience Strategy
Carla Hall Summary
- Carla Hall, based in Leicester, GB, is currently a Head of Customer Experience at NFU Mutual. Carla Hall brings experience from previous roles at CGA Experience, Cudos Consulting Ltd and KMI Brands Ltd. Carla Hall holds a 2009 - 2010 Certificate in Digital Marketing @ The Institute of Direct and Digital Marketing. With a robust skill set that includes Employee Engagement, Strategic Planning, Training Program Design, Empathic Design, Employee Training and more. Carla Hall has 1 emails and 2 mobile phone numbers on RocketReach.
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