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Carla D. Location
France
Carla D. Work
Auxiliar de vie @ (May 2025 - Present)
Service desk agent @ (April 2023 - February 2025)
Analyste de données @ (December 2022 - April 2023)
Assistante de visite médicale @ (April 2022 - July 2022)
ASSISTANTE ADMINISTRATIVE BACK OFFICE @ (March 2021 - April 2022)
Gerant @ Auto entrepeneur (April 2016 - November 2017)
Employée Commerciale @ E.Leclerc- Viennedis (August 2014 - September 2015)
Agent qualité de surface @ Industeel pour Adecco (January 2014 - August 2014)
Preparatice de commandes and cariste @ restos du coeur (November 2010 - April 2011)
Aide à domicile @ (November 2010 - April 2011)
Maître d'hôtel @ Sabores de Monsaraz (January 2008 - March 2009)
commercial @ unidistribuicao (August 2004 - March 2005)
commercial @ unidistribuicao (September 1999 - June 2000)
assistante logistique @ danzas ewd (April 1997 - April 1999)
Employée de libre service @ Interim (September 1995 - April 1997)
Carla D. Education
Greta
ADVF (Clinical/Medical Social Work)
2018-2019
AFPA
CAP (Agent de Magasinage)
2012
IEFP
Technicienne d’informatique (BTS)
2007
Ferreira de Castro
BTS (informatique de gestion)
1991
Carla D. Skills
Administration de bases de données
Amélioration des processus
Analyse de données
Anglais
Automatisation du marketing
Building Customer Relationships in a Virtual Environment
Commerce de détail
Communicating Effectively with Customers
Communication écrite
Compétences analytiques
Controlling Conflict, Stress, and Time in Customer Service
Création de contenu
Customer Service: Adapting to Your Customers' Cues
Customer Service: Becoming a Chat Agent Star
Customer Service: Discovering Customer Needs
Customer Service: Engaging with Customers
Customer Service: Generating Effective Solutions
Customer Service: Interpreting Customers’ Service Priorities
Customer Service: Strengthening Your Service Skills
Dealing with Customer Service Incidents and Complaints
Designing a Customer Service Strategy
Dépannage
Embracing a Customer-obsessed Mentality
Facing Confrontation in Customer Service
Gestion des comptes
Gestion des stocks
IA générative
ITIL® 4 Foundation: Introduction
Intelligence artificielle (IA)
Intelligence artificielle pour les entreprises
Interacting with Customers
Leadership
Logiciels BtoB
Management
Managing macros in Excel 365
Marketing
Marketing digital
Microsoft Copilot
Microsoft Excel
Microsoft Office
Microsoft Word
Minutieux
Opérations back office
Polishing Your Skills for Excellent Customer Service
Providing Effective Internal Customer Service
Providing Telephone Customer Service
Rapport Building in Customer Service
Rédaction de requêtes
Réseaux sociaux
Résolution de problèmes
Saisie de données
Satisfaction client
Service client
Vente
charts in Excel 365
excel
Carla D. Summary
Carla D., based in France, is currently a Auxiliar de vie at CESU. Carla D. brings experience from previous roles at Fujitsu, Accenture, Ayming and INTELCIA SERVICE CLIENT. Carla D. holds a 2018 - 2019 ADVF in Clinical/Medical Social Work @ Greta. With a robust skill set that includes Administration de bases de données, Amélioration des processus, Analyse de données, Anglais, Automatisation du marketing and more.
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