Head of Customer Relations @ (November 2022 - Present)
Global Customer Service Manager @ (March 2022 - November 2022)
Quality and Insight Manager @ (April 2021 - March 2022)
Business Development Manager, OEM Service, Wear and Tear @ (December 2018 - April 2021)
Business Development Manager Fleet Aftersales @ (July 2018 - December 2018)
Account Delivery Manager and Contact Centre Manager @ (July 2014 - July 2018)
Team Leader @ (October 2009 - July 2014)
Demonstration Fleet Manager @ (June 2007 - October 2008)
Area Control Manager @ (August 2004 - June 2007)
PSA and Despatcher @
PSA and Despatcher @ (January 2000 - January 2002)
Carl Miller Education
Aylesbury College
NVQ Level 2 Travel Studies (Tourism and Travel Services Management)
1998-2000
John Colet Wendover 1994-1998
Carl Miller Skills
Customer Experience Management
Voice of the Customer Analysis
Management
Customer Service
Customer Satisfaction
Automotive
Team Leadership
Leadership
Team Management
Customer Experience
Training
B2B
Sales Process
Account Management
Contact Centers
Fleet Management
Time Management
Event Management
Call Centers
Customer Retention
Budgets
Attrition
Client Relations
New Business Development
CRM
Business Development
Customer Relationship Management (CRM)
Business-to-Business (B2B)
Sales
Sales Management
Operations Management
Team Building
Marketing Strategy
Negotiation
Change Management
Coaching
Project Management
Fleet Leasing
Fleet Services
Fleet Planning
Fleets
Vehicle Leasing
Product Management
Aftersales
Back Office Operations
Role Model
Microsoft Outlook
Customer Relationship Management Crm
Microsoft Office
JavaScript
Business To Business B2B
Customer Relationship Management
Business to Business
Carl Miller Summary
Carl Miller, based in Aylesbury, GB, is currently a Customer Experience Manager at Chiltern Railways. Carl Miller brings experience from previous roles at CrossCountry Trains, INEOS Automotive and Groupe Renault. Carl Miller holds a 1998 - 2000 NVQ Level 2 Travel Studies in Tourism and Travel Services Management @ Aylesbury College. With a robust skill set that includes Customer Experience Management, Voice of the Customer Analysis, Management, Customer Service, Customer Satisfaction and more. Carl Miller has 3 emails on RocketReach.
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