Carl Farrell Email & Phone Number
ITSM Product Manager @ Internet Corp Limited
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Carl Farrell Location
- Newcastle upon Tyne, GB
Carl Farrell Work
- ITSM Product Manager @ (February 2026 - Present)
- ITSM Tooling Engineer @ (September 2024 - Present)
- Associate Freshservice Consultant @ (February 2024 - September 2024)
- Service Desk Duty Manager @ (June 2019 - October 2023)
- Service Desk Manager @ (May 2018 - June 2019)
- Service Desk Team Lead @ (July 2013 - May 2018)
Carl Farrell Education
- Whickham Comp 1999-2004
Carl Farrell Skills
- Analytical Skills
- Business Continuity
- Business Intelligence (BI)
- Business Process Improvement
- Call Center Development
- Change Management
- Coaching
- Coaching & Mentoring
- Communication
- Computer Hardware
- Continuous Improvement
- Contract Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Disaster Recovery
- Freshservice ITSM
- HR Policies
- IT Consulting
- IT Management
- IT Operations
- IT Recruitment
- IT Service Management
- IT Service Management Tools
- IT Strategy
- ITIL
- Identity and Access Management (IAM)
- Incident Management
- Information Technology
- Interviewing
- Inventory Management
- KPI Reports
- Key Performance Indicators
- Knowledge Base
- Knowledge Management
- Leadership
- Major Incident Management
- Management
- Mental Health
- Microsoft Excel
- Microsoft Office
- Networking
- Office 365
- People Management
- Performance Management
- Personal Development
- Proactive Monitoring
- Problem Management
- Service Desk
- Service Desk Management
- Service-Level Agreements (SLA)
- ServiceNow
- Software Licensing
- Staff Development
- Teaching
- Team Leadership
- Team Motivation
- Time Management
- Troubleshooting
Carl Farrell Summary
- Carl Farrell, based in Newcastle upon Tyne, GB, is currently a ITSM Product Manager at Ekco. Carl Farrell brings experience from previous roles at The Access Group, Understanding Solutions, Bede Gaming Ltd and Fenwick. Carl Farrell holds a 1999 - 2004 Whickham Comp. With a robust skill set that includes Analytical Skills, Business Continuity, Business Intelligence (BI), Business Process Improvement, Call Center Development and more. Carl Farrell has 1 emails and 1 mobile phone numbers on RocketReach.
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