Captivate Connect Information

Captivate Connect has been producing what Australian businesses sound like on the phone since 1996. Three things: Queue messages, IVR and music on hold. The greeting, the menu, and the messages and music a caller hears while they wait. Written, produced and published by you in about a minute with Captivate Kiosk, across more than fifteen phone platforms including Genesys, RingCentral, Avaya and Mitel. Nothing needs replacing. Captivate Concierge. An AI receptionist that answers the phone, holds a real conversation, works out what the caller wants, books the job and texts the confirmation. It makes outbound calls too. Configured for your industry and connected to the phone system, CRM, booking system and calendar you already run. Retail audio and forecourt radio. Curated music and targeted advertising in store and across the forecourt, scheduled by time of day and controlled centrally across every site. Whatever we build has to do the same three things: save time, reduce costs and improve the caller experience. Burswood, Western Australia. Trading since 1996. Most business owners have never rung their own number and waited. We will, and we will tell you what we heard: captivateconnect.com/mystery-call