CAPS Group Information

CAPS Group take care of retail and commercial spaces from first concept to daily operation — through two integrated businesses. STORE MAINTENANCE & FACILITIES MANAGEMENT This is where CAPS Group keeps stores technically running, day in, day out, across Europe. Governance, compliance tracking, ticket dispatch, SLA monitoring and reporting sit centrally with our own Customer Service Team, Key Account Leads and Infraspeak CAFM/IMMP platform — while physical repairs are delivered by accredited local specialists in each country. That centralised-governance, local-execution model is what lets a single retailer manage stores across a dozen-plus countries through one contact point. We cover the full scope: hard services (HVAC, electrical, plumbing, flooring, lighting, doors, locksmith, general handyman) and soft services (cleaning, pest control, fire protection), delivered as reactive repairs, planned preventive visits or statutory compliance work — with response times from 2 hours for critical issues. Sensor-based Condition Based Maintenance adds a predictive layer, flagging problems before they cause store downtime. This model is proven at scale: we manage 5,000+ locations for leading retail brands, with local technical teams across 28 European countries, delivering reactive, preventive and compliance services, plus cleaning and other soft services, as one integrated scope rather than separate contracts. With 20+ years working with retailers and local operations across Europe, CAPS Group is a single, reliable facilities management partner that keeps every store open, compliant and customer-ready, so retailers can focus on their business. RETAIL FIXTURES & SERVICES We design, manufacture, and install bespoke fixtures and displays for the retail industry. Our in-house across metalwork and board-processing is ISO-certified. From concept development, drawings through prototyping, production and on-site installation, it's a genuine one-stop shop for brands opening o