Camilo Polo Email
Corporate Deputy Director Customer and Broker Support @ MAPFRE
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Camilo Polo Location
- Madrid, ES
Camilo Polo Work
- Corporate Deputy Director Customer and Broker Support @ (February 2025 - Present)
- Corporate Deputy Director Contact Centers and BPOs @ (June 2016 - February 2025)
- Regional Deputy Director Contact Centers South-America @ (July 2015 - May 2016)
- Telemarketing Regional Manager - LATAM @ (March 2013 - June 2015)
- VP Offshore Operations @ (March 2010 - March 2013)
- Regional Performance Director @ (April 2009 - March 2010)
- Site Director @ (June 2006 - April 2009)
- Senior Account Manager @ (July 2005 - June 2006)
- Outbound Sales Director @ (November 2003 - July 2005)
- Marketing Research Coordinator @ Organización Sanitas Internacional (July 2002 - November 2003)
- Market Research Coordinator @ Superpolo (August 2000 - July 2002)
- Team Manager @ Outsourcing S.A. (November 1998 - August 2000)
Camilo Polo Education
- EAE Business School
Executive MBA (Business Administration and Management, General)
2020-2022 - The London School of Economics and Political Science (LSE)
IMDP - Programa de Desarrollo Directivo (Business Administration and Management, General)
2017-2018 - CESA - Colegio de Estudios Superiores de Administración
Marketing Specialist (Market Research, Branding, Product Management.)
2003-2005 - Kenwin
COPC® Registered Coordinator (COPC Standarization processes Consulting and Auditing)
2004-2004 - CESA
Magister Strategic Marketing Specialist (Marketing Research / Marketing Management)
2003-2003 - Escuela Colombiana de Ingeniería Julio Garavito
Industrial Engineer
1993-1998
Camilo Polo Skills
- Account Management
- Atención al cliente
- BPO
- COPC Registered Coordinator
- Call Centers
- Capacidad de análisis
- Centros de contacto
- Change Management
- Coaching
- Commercial Management
- Comunicación
- Comunicación digital
- Contact Centers
- Contact center
- Continuous Improvement
- Cost efficiency
- Customer Satisfaction
- Customer success
- Digitalización
- Dirección de equipos
- Enlace con el cliente
- Gestión
- Gestión de proveedores
- Gestión de ventas
- Leadership
- Market Research
- Marketing
- Marketing digital
- Microsoft Excel
- Net Promoter Score
- Operations Management
- P&L Accountability
- Project Management
- Project Plus
- Quality Assurance
- Quality Auditing
- Relación con el cliente
- Sales Operations
- Servicio de atención al cliente
- Servicios al cliente
- Strategy
- Team Leadership
- Telecommunications
- Toma de decisiones
- Trabajo en equipo
- Transformación digital
- Ventas
Camilo Polo Summary
- Camilo Polo, based in Madrid, ES, is currently a Corporate Deputy Director Customer and Broker Support at MAPFRE. Camilo Polo brings experience from previous roles at MAPFRE, MAPFRE ASSISTANCE and Teleperformance. Camilo Polo holds a 2020 - 2022 Executive MBA in Business Administration and Management, General @ EAE Business School. With a robust skill set that includes Account Management, Atención al cliente, BPO, COPC Registered Coordinator, Call Centers and more. Camilo Polo has 3 emails on RocketReach.
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