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Calvin Yip Location
Hong Kong
Calvin Yip Work
Customer Experience and Service Manager @ (February 2024 - Present)
Assistant Customer Experience Manager @ (August 2022 - February 2024)
Senior Customer Experience Associate @ (August 2021 - August 2022)
Customer Experience Associate @ (December 2020 - August 2021)
Customer Service Associate @ (May 2020 - December 2020)
Calvin Yip Education
City University of Hong Kong
Bachelor of Applied Science - BASc (Engineering Physics/Applied Physics)
2015-2019
Calvin Yip Skills
Artificial Intelligence (AI)
Chatbot Design & Optimization
Contact Center Management
Conversational AI / Chatbot Strategy
Customer Experience Strategy
Genesys Cloud
KPI & Data Analysis
Operations Management
Calvin Yip Summary
Calvin Yip, based in Hong Kong, is currently a Customer Experience and Service Manager at Lalamove. Calvin Yip brings experience from previous roles at Lalamove. Calvin Yip holds a 2015 - 2019 Bachelor of Applied Science - BASc in Engineering Physics/Applied Physics @ City University of Hong Kong. With a robust skill set that includes Artificial Intelligence (AI), Chatbot Design & Optimization, Contact Center Management, Conversational AI / Chatbot Strategy, Customer Experience Strategy and more. Calvin Yip has 1 emails on RocketReach.
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