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Callum Daly Location
Reading, GB
Callum Daly Work
Head of Service Management and Operations @ (September 2026 - Present)
Head of Service Delivery @ (September 2025 - September 2026)
Service Delivery Lead @ (April 2023 - September 2025)
IT Service Operations Manager @ (November 2020 - April 2023)
eCommerce Service Delivery Manager @ (October 2018 - November 2020)
IT Delivery Manager @ (December 2016 - September 2018)
IT Service Delivery Manager @ (November 2015 - November 2016)
IT Service Delivery Manager @ (January 2015 - October 2015)
IT Service Desk Manager @ (June 2013 - December 2014)
IT Service Desk Manager @ (May 2011 - June 2013)
Senior Desktop Support Technician @ (January 2009 - May 2011)
Callum Daly Education
Peers Upper School 1997-2002
Callum Daly Skills
Advisory
Agile Methodologies
Agile Project Management
Analytical Skills
Application Development
Application Managed Services
Business Analysis
Business Continuity
Business Integration
Business Process Improvement
Business Process Re-engineering
Business Relationship Management
Business plans
Capacity Management
Cash Flow Management
Change Management
Client Relationships Strengthening
Cloud Applications
Cloud Computing
Communication
Continuous Improvement
Contract Negotiation
Crisis Management
Cross-functional Team Leadership
Data Center
Data Migration
Decision-Making
IT Management
IT Operations
IT Outsourcing
IT Service Management
IT Services
ITIL
ITIL Certified
ITIL Implementation
ITIL Service Design
ITIL Service Strategy
Incident Management
Information Technology
Infrastructure
KPI Dashboards
Major Incident Management
Management
New Product Roll Out
Onsite-Offshore Delivery Model
Operations
Problem Management
Problem Solving
Project Management
SLA
Scrum
Security
Service Delivery
Service Desk
Stakeholder Management
Strategic Planning
Supplier Management
Team Leadership
Technical Support
Technology Change Management
Technology Services
Troubleshooting
Vendor Management
Virtualization
Callum Daly Summary
Callum Daly, based in Reading, GB, is currently a Head of Service Management and Operations at BLME. Callum Daly brings experience from previous roles at Nomo Fintech, NHS Property Services Ltd and Harrods. Callum Daly holds a 1997 - 2002 Peers Upper School. With a robust skill set that includes Advisory, Agile Methodologies, Agile Project Management, Analytical Skills, Application Development and more. Callum Daly has 1 emails on RocketReach.
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