CallCentre.co.uk Information

CallCentre.co.uk is the online destination for running a modern contact centre and customer service department. We are home to the Customer Contact Expo, European Contact Centre & Customer Service Awards and Top 50 Companies for Customer Service. Join the community Join our thriving community of 55,000 customer service professionals to draw on expert advice and best practice from leading professionals within the contact centre and customer service industry. Registration is free and you will benefit from a number of resources including whitepapers, webinars, case studies, career opportunities, ‘how to’ guides, opinion pieces and weekly newsletters. Customer Contact Expo – A bustling two-day event in the heart of London and a must for any industry professional. It is the perfect opportunity to network with industry peers, learn from the experts and see technological developments from over 500 exhibitors firsthand. Customer Contact Conference – This excellent education programme has been long-standing within the community and is an essential event to add to your calendar and is a brilliant source of up-to-date information about new technologies, staff engagement programmes and other relevant updates. European Contact Centre & Customer Service Awards – Receiving an ECCCSA is akin to receiving an Oscar in the contact centre and customer service industry. Make sure that you enter your team, an individual or even your contact centre for an award they deserve, recognise excellence and celebrate success. Top 50 Companies for Customer Service – This customer service benchmarking programme has been designed by specialists in the industry to allow organisations an opportunity to measure and compare their performance. Alongside an excellent education programme and opportunity to network with like-minded industry peers, you will discover the true key drivers of customer satisfaction in your organisation.