Call Centre Connect Technology Stack

Paydirt is an time tracking and invoicing software made for browser-based freelancers and small businesses. It keeps track of who they're working for so that they don't have to.Paydirt is currently integrated with chrome and firefox, and will prompt they to track time based on the websites they're using and the emails they write.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Google Charts provides interactive charts for browsers and mobile devices.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

MathJax is a cross-browser JavaScript library that displays mathematical notation in web browsers, using MathML, LaTeX and ASCIIMathML markup. MathJax is released as open-source software under the Apache License.

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.

Calabrio Call Recording is a software enabling digital businesses to monitor & record all calls & analyze data, to improve the customer experience & control quality.

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email.

Jive Voice is a customer satisfaction software that emphasizes easy-to-use communication tools. The Jive Cloud architecture has been purpose-built to deliver the most reliable and scalable unified communications platform.

MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging and more.

NICE inContact is the cloud call center software enables better customer service with automatic call distribution, interactive voice response, skills-based routing, speech recognition, inbound/outbound and call blending, workforce management , workforce optimization and the only no-pause dialer on the market.

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

CustomerSure helps medium to large companies streamline customer feedback.

Livestorm help companies make their webinars simpler, smarter, and efficient. It provides advanced post-webinar analytics tools, audience segmentation capabilities, lead management system, and native integrations with CRMs and marketing tools. It focuses on design and technical capabilities of companies.

Customer Sure is a feedback software to measure and improve customer satisfaction.

Diabolocom is an cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres.

eGain Corporation operates as a software-as-a service provider of customer engagement solutions in the United States, the United Kingdom, India, and internationally. It provides eGain solution, a unified cloud software solution to automate, augment, and orchestrate customer engagement, including digital-first, Omni channel desktop, artificial intelligence (AI) and knowledge, and analytics and machine learning applications, as well as platform APIs and pre-built third-party connectors.

Jacada Ltd. is an develops, markets, and supports customer experience management and robotic process optimization solutions that automate customer service processes in north america, europe, asia, the middle east, africa, and internationally.

Marketo Forms empowers Marketers to create flexible web forms without programming knowledge. Forms can reside on Marketo landing pages and also be embedded on any page of your website.

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge.

GoDaddy Inc. designs and develops cloud-based technology products for small businesses, Web design professionals, and individuals in the United States and internationally. It provides domain name registration product that enables to engage customers at the initial stage of establishing a digital identity; hosting products, such as shared Website hosting, Website hosting on virtual private servers and virtual dedicated servers, managed hosting, and security.

GoDaddy's website builder, formally called Websites+ Marketing, is an online editing and publishing tool that helps users make a responsive website with no technical knowledge required.

Libsyn is an online podcast hosting platform that enables its users to share podcasts.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Google Translate is a multilingual neural machine translation service developed by Google, to translate text, documents and websites from one language into another.

OpenText Actuate Analytics Designers is an open-source embedded reporting software that extracts data from numerous resources to generate dynamic reports.

OpenText actuate Information Hub is both an on premise and web-based software that embeds into business intelligence and data management systems.

Mite is a web-based tool for freelancers and small teams to track and analyze working hours. mite strives to provide an advanced, yet simple way to help users track their time.

Zoom is a scalable cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file sharing, group messaging and more.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

OpenText Archive Center is a highly scalable, multi-tenant archive helping organizations manage the explosion of unstructured data eg. email and files,while ensuring it is cost effectively and securely stored in the cloud, on premise or as a hybrid.