Call Center Times Information

Our vision is to earn the niche of ‘one stop call center portal’ through the strategic release of transactional communications that at once assists, and effectively supports, the attainment of fiscal and operational objectives by our core target – decision makers at call centers. We offer tactical implementation of strategies aimed at supporting the acquisition, retention and customer relationship management efforts of our core target. This will be attained through the commissioning of substantive ‘best practices’ articles by industry leaders, publishing of case studies and research geared at sharing ‘culture transforming’ practices. We provide transactional communications aimed at linking providers of call center products/services to call center decision makers. We publish a monthly newsletter, yearly listing of call center decision makers, a buyer’s guide and call center job openings.