Manager, Customer Success @ (July 2023 - September 2025)
Customer Success Manager @ (January 2023 - July 2023)
Strategic Operations Manager @ (August 2019 - December 2022)
Market Expansion and Operations Manager @ (October 2017 - August 2019)
Cal Phillips Education
Western Governors University
Business Administration (Management and Operations)
Estrella Mountain Community College
Business Administration and Management (General)
Cal Phillips Skills
Account Management
Business Process Development
Business Strategy
Business-to-Business (B2B)
C Suite Reporting
Canva
Client Onboarding
Client Retention & Growth Strategy
Contract Negotiation
Cross Functional & Vendor Relationship Management
Cross-functional Team Leadership
Customer Engagement
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Data Analysis
Data Driven Strategy & Reporting
Data-driven Decision Making
New Market Expansion
Offshore Team Leadership
Onboarding
Operations & Process Design
People Leadership Across Scale & Distance
Pivot Table Analyis
Process Mapping
Program Management
Project Management
Revenue Generation
Stakeholder Management
Strategic Account Growth
Strategic Consulting
Strategic Partnerships
Supplier Relationship Management
Third-Party Vendor Management
Training
Voice of the Customer Analysis
Cal Phillips Summary
Cal Phillips, based in San Diego, CA, US, is currently a Manager, Merchant Success and Vendor Operations at DoorDash. Cal Phillips brings experience from previous roles at YellowBird, Radix and Carvana. Cal Phillips holds a Business Administration in Management and Operations @ Western Governors University. With a robust skill set that includes Account Management, Business Process Development, Business Strategy, Business-to-Business (B2B), C Suite Reporting and more. Cal Phillips has 3 emails on RocketReach.
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