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Caitlin Hicks Location
Boston, MA, US
Caitlin Hicks Work
System Integration Manager @ (September 2025 - Present)
Sr Project Engineer @ (December 2021 - Present)
Caitlin Hicks Education
Bridgewater State University
Bachelor of Arts - BA
Trailhead by Salesforce
Caitlin Hicks Skills
Access
Agile Methodologies
Agile Project Management
Analytical Skills
Avaya IP Telephony
CRM
CSM
Call Center Development
Call Logging
Call Routing
Cisco Technologies
Communication
Confluence
Contact Center Management
Contact Center Operations
Contact Centers
Data Analysis
Data Analytics
Employee Benefits
Employee Relations
Enterprise Software
HL7 Standards
Information Technology
Jira
Leadership
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Problem Solving
Process Improvement
Retrospectives
SQL
Salesforce Lightning
Scrum
Service Desk
ServiceNow
ServiceNow Administration
SharePoint
Sprint Planning
Team Building
Team Leadership
Teamwork
Telecommunications
Verint
Workforce Analytics
Workforce Management
PowerPoint
Avaya Technologies
Caitlin Hicks Summary
Caitlin Hicks, based in Boston, MA, US, is currently a System Integration Manager at athenahealth. Caitlin Hicks brings experience from previous roles at athenahealth. Caitlin Hicks holds a Bachelor of Arts - BA @ Bridgewater State University. With a robust skill set that includes Access, Agile Methodologies, Agile Project Management, Analytical Skills, Avaya IP Telephony and more. Caitlin Hicks has 2 emails and 3 mobile phone numbers on RocketReach.
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