Cait Espe Email & Phone Number
Director Customer Experience @ Walla
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Cait Espe Location
- Kirkland, WA, US
Cait Espe Work
- Director Customer Experience @ (June 2025 - Present)
- Vice President, Customer Success and Support @ SQUIRE (January 2024 - December 2024)
- Senior Director, Customer Success and Support @ SQUIRE (April 2023 - January 2024)
- Director of Customer Success @ SQUIRE (March 2022 - April 2023)
- Advisory Board Member @ Tombolo Institute at Bellevue College (January 2021 - January 2023)
- Vice President of Customer Success @ Efficiently (September 2021 - March 2022)
- Director, Client Success @ (May 2020 - June 2021)
- Director, Operations @ (September 2019 - May 2020)
- Director of Operations @ (July 2015 - August 2019)
- Salon and Spa Floor Manager @ (May 2012 - July 2015)
- Retail Business Manager @ (August 2010 - May 2012)
- Front Desk Manager @ (February 2009 - August 2010)
- Front Desk Supervisor @ (July 2007 - February 2009)
- Guest Service Representative @ (January 2007 - July 2007)
- Guest Reservation Specialist @ (February 2005 - January 2007)
- Client Relations @ (June 2003 - February 2005)
- Installation Specialist @ (February 2001 - June 2003)
Cait Espe Education
- Regis University
Bachelor of Arts - BA (Business/Corporate Communications)
2006-2008 - Seattle University
Bachelor of Arts (B.A.) (Communication, General)
2004-2006
Cait Espe Skills
- Change Management
- Managerial Finance
- Project Management
- Sales Management
- Operations Management
- Personal Development
- Business Development
- Operating Budgets
- Microsoft Office
- Microsoft Excel
- Customer Satisfaction
- Customer Relationship Management (CRM)
- General Management
- Professional Mentoring
- Professional Development Programs
- Corporate Communications
- HR Management
- Performance Management
- Key Performance Indicators
- Operational Excellence
- Customer Service
- Sales
- Spa
- Beauty Industry
- Salons
- Leadership Development
- Retail Sales
- Organizational Leadership
- Public Speaking
- Team Building
- Management
- Training
- Leadership
- Event Management
- Coaching
- Microsoft Word
- Team Leadership
- Time Management
- Microsoft PowerPoint
- Standard Operating Procedure (SOP)
- Performance Metrics
- Financial Operations
- Business Operations
- Continuous Improvement
- Resource Management
- Operations Directors
- Business Strategy
- Customer Engagement
- Customer Experience
- Customer Experience Consulting
- Customer Lifecycle Management
- Customer Segmentation Strategy
- Customer Service Management
- Customer Success
- Customer Support
- Executive Relationships
- Interpersonal Skills
- Lifetime Value
- People Management
- Presentation Skills
- Relationship Building
- Remote Team Management
- Software as a Service (SaaS)
- Strategic Partnerships
- Strategic Planning
- Strategic Thinking
- Team Management
Cait Espe Summary
- Cait Espe, based in Kirkland, WA, US, is currently a Director Customer Experience at Walla. Cait Espe brings experience from previous roles at SQUIRE and Tombolo Institute at Bellevue College. Cait Espe holds a 2006 - 2008 Bachelor of Arts - BA in Business/Corporate Communications @ Regis University. With a robust skill set that includes Change Management, Managerial Finance, Project Management, Sales Management, Operations Management and more. Cait Espe has 2 emails and 1 mobile phone numbers on RocketReach.
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