Cait Downey Email & Phone Number
Customer Success Lead @ Warrant
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Cait Downey Location
- Saint Petersburg, FL, US
Cait Downey Work
- Customer Success Lead @ (August 2026 - Present)
- Fractional GTM @ (July 2026 - Present)
- Onboarding Manager @ (March 2025 - June 2026)
- Customer Support Manager @ (May 2023 - June 2024)
- CX and Support Operations Lead @ Independent (September 2019 - April 2023)
- Customer Support Manager @ (October 2013 - January 2019)
- Customer Support Team Lead @ (February 2012 - October 2013)
- Customer Support Engineer @ (February 2011 - February 2012)
- Social Media Strategist @ Discovery Communications Group (September 2009 - February 2011)
- IT Recruiter @ Exsos LLC (June 2008 - January 2009)
Cait Downey Education
- Lynn University
( Communications )
2005
Cait Downey Skills
- Coaching
- Feedback Management
- KPI Reporting
- KPI Dashboards
- KPI Implementation
- Team Leadership
- Team Management
- Team Motivation
- Artificial Intelligence (AI)
- Chatbot Development
- Online Support
- LiveChat ChatBot
- Workforce Planning
- Strategic Planning
- Project Management
- Team Building
- Performance Metrics
- Customer Service Training
- Service Desk
- Employee Learning & Development
- Business Process Improvement
- Software
- Business Strategy
- Decision-Making
- Data Analytics
- Customer Experience Management
- Salesforce Service Cloud
- Zoho Desk
- Freshdesk
- Performance Management
- Key Performance Indicators
- Service-Level Agreements (SLA)
- Cross-functional Team Leadership
- Software as a Service (SaaS)
- Customer Experience
- HubSpot
- Management
- Recruiting
- CRM
- Data Analysis
- Customer Relationship Management (CRM)
- Change Management
- Salesforce.com
- Looker (Software)
- JIRA
- People Development
- Interviewing
- Customer Service
- Confluence
- Analytical Skills
- Business Analysis
- Customer Support
- Customer Service Management
- Customer-focused Service
- Customer Insight
- Customer Engagement
- Customer Service Operations
- Technical Support
- Help Desk Support
- Leadership
- Strategy
- Customer Satisfaction
- Customer Retention
- Social Media Marketing
- Web Marketing
- Social Media
- Email Marketing
- Blogging
- Integrated Marketing
- Content Strategy
- Marketing
- Brand Management
- SMO
- Inbound Marketing
- SEO
- SEM
- Online Marketing
- Google Analytics
- Online Advertising
- Web Analytics
- Google Adwords
- PPC
- Digital Marketing
- Human Resources
- Call Center
- Support
- Product Support
- Microsoft Office
- Java
- SQL
- Knowledge Management
- WordPress
- Social Networking
- Lead Generation
- Marketing Strategy
- Digital Media
- New Media
- Search Engine Optimization
Cait Downey Summary
- Cait Downey, based in Saint Petersburg, FL, US, is currently a Customer Success Lead at Warrant. Cait Downey brings experience from previous roles at GrowthAugment, Deel, Tapcheck and Independent. Cait Downey holds a in Communications @ Lynn University . With a robust skill set that includes Coaching, Feedback Management, KPI Reporting, KPI Dashboards, KPI Implementation and more. Cait Downey has 3 emails and 2 mobile phone numbers on RocketReach.
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