Caesar C. Email
Global Service Desk and Advisor Technology Support Manager PHMNL @ Sun Life Financial
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Caesar C. Location
- Santa Rosa, Calabarzon, PH
Caesar C. Work
- Global Service Desk and Advisor Technology Support Manager PHMNL @ (June 2023 - Present)
- Help Desk Team Lead @ (March 2023 - June 2023)
- Customer Support Supervisor @ (November 2020 - November 2022)
- Global Helpdesk Supervisor @ (November 2016 - March 2020)
- Senior Global Helpdesk Specialist @ (October 2012 - October 2016)
- Global Service Desk Analyst @ (March 2010 - August 2011)
- Global Service Desk Analyst @ (July 2007 - October 2009)
Caesar C. Education
- San Beda College
Bachelor of Business Administration - BBA (Management Information Systems, General)
Caesar C. Skills
- ServiceNow
- ITIL Certified
- Agile Leadership
- Project Management
- Team Management
- Salesforce Lightning
- Customer Relationship Management (CRM)
- Calabrio
- SharePoint
- Neuron
- Active Directory
- O365
- Avaya CMS
- Cherwell Service Management (CSM)
- iHotelier
- Salesforce.com
- Jove
- Jira
- Jira Service Desk
- Confluence
- Google Workspace
- Help Desk Support
- Service Desk
- Process Improvement
- Change Management
- Technical Support
- Microsoft Office
- Microsoft Outlook
- SAP
- Customer Support
- Customer Service
- Time Management
- Decision-Making
- Critical Thinking
- IT Hardware Support
- Support Center
- Customer Service Operations
- HDI Support Center Analyst
- Leadership
- Team Motivation
- Performance Motivation
- Performance Management
- IT Service Management
- Knowledge Management
- Customer Experience Management
- Organizational Culture
- Customer Service Representatives
- Hiring Practices
- Amazon Connect
- Microsoft 365
- People Management
- Salesforce Lightning
Caesar C. Summary
- Caesar C., based in Santa Rosa, Calabarzon, PH, is currently a Global Service Desk and Advisor Technology Support Manager PHMNL at Sun Life. Caesar C. brings experience from previous roles at JoVE, Amadeus and W. R. Grace & Co.. Caesar C. holds a Bachelor of Business Administration - BBA in Management Information Systems, General @ San Beda College. With a robust skill set that includes ServiceNow, ITIL Certified, Agile Leadership, Project Management, Team Management and more. Caesar C. has 3 emails on RocketReach.
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