ECOM is a world-leading soft commodity services group specialising in coffee, cocoa, and cotton. We employ more than a thousand agronomists and field staff worldwide, running innovative on-the-ground operations and sustainability programmes to help our customers and farming communities worldwide.
Our global presence, unparalleled experience, and strong, trusted relationships allow us to create a valuable and profitable environment for our suppliers, customers, shareholders, and employees.
We specialize in end-to-end outsourcing across all industries and functions, including:
Customer Support & Call Center Inbound/outbound call handling, technical support, live chat, and multilingual service desks, lead generation. We also build AI based Chat & Voice Bots
Our Back-Office Operations, include Invoicing, loan and insurance underwriting, and claims management, Sales life cycle Management, Operations & Outsourcing, Customer Experience ,Customer Lifecycle Management, Business process Services, Automation..
Industry-Specific Solutions
Healthcare & Hospital Management Patient coordination, records handling, and administrative support.
Hospitality & Concierge Services Reservation management, guest support, and personalized concierge experiences.
E-commerce & Retail Order processing, inventory management, product listing, and customer engagement.
Manufacturing, Transport & Logestics - production, distribution, and customer fulfillment.Procurement & Supply Chain Management Vendor sourcing, purchasing, and inventory control handled by external partners.shipment tracking, complaints, and delivery coordination
Surveillance & Monitoring Real-time surveillance.
Some of our customers are..
Britannia India, 3M, SAKALA, JOCKEY INDIA, SINTEX INDUSTRIES, HDFC, REWARD 360, GEBERIT India, Claas India, Paper Boat, NOVA Infertility, Ramaiah Hospitals, ASAYA, Water Science, KOLO, Kale Logestics, PGRS Karnataka, Sports Department of Karnataka, BBMP , CAT etc ..