C Connor Email
Vice President of Technology @ Cloud Tech Gurus
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C Connor Location
- Texas, United States
C Connor Work
- Vice President of Technology @ (April 2026 - Present)
- Director of Technical Center Operations and Support @ (May 2025 - April 2026)
- Director of Customer Experience Innovation and AI Solutions @ (February 2024 - November 2025)
- AI and CX Business Strategy @ (February 2024 - August 2025)
- Director of CX Operations @ (September 2019 - February 2024)
- Director of CX Operations @ (August 2016 - August 2019)
- Director of BPO Customer Success and Support @ Sandler Training and Management Services (May 2011 - August 2016)
- Customer Service and Contact Center Manager @ (May 2006 - May 2011)
C Connor Education
- Providence College School of Business
Master of Science - MS (Artificial Intelligence)
- Hartford University
Bachelor’s Degree (Business Management)
C Connor Skills
- Key Metrics
- Budgeting
- Cross-functional Team Leadership
- Continuous Improvement
- Delegation
- Process Creation
- Communication
- Key Performance Indicators
- Performance Analysis
- Operational Excellence
- Problem Solving
- Microsoft Word
- Microsoft Power BI
- Microsoft Excel
- Strategic Planning
- Business Process Improvement
- Customer Relationship Management (CRM)
- Project Management
- Change Management
- Workforce Management
- Customer Satisfaction
- Performance Management
- Customer Experience
- Lean Six Sigma
- Data Analysis
- Contact Centers
- Operations Management
- Customer Success
- Customer Service
- Dispute Resolution
- Employee Engagement
- Coaching
- Customer Service Management
- Management
- Leadership
- Training
- Critical Thinking
- Team Management
- Creative Problem Solving
- Continuous Process Improvement
- Process Implementation
- Process Quality Improvement
- Customer Communication
- Contact Center Management
- Call Center Development
- Performance Metrics
- Conflict Resolution
- Escalation Resolution
- Time Management
- Remote Team Management
- AI Driven Solutions
- AI Solutions
- Analytical Skills
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Artificial Intelligence for Design
- Attention to Detail
- Business Planning
- Capacity Planning
- ChatGPT
- Contact Center Optimization
- Current State Assessment
- Customer Journey Mapping
- Customer Satisfaction (CSAT)
- Customer Success Management
- Customer-Focused Service
- Data Analytics
- Decision-Making
- Emotional Intelligence
- Executive Leadership
- Growth Strategies
- Healthcare Industry
- Healthcare Management
- Inclusive Leadership
- Interpreting Data
- Leadership Development
- Machine Learning
- Net Promoter Score
- Operational Analysis
- Operations
- Patient Satisfaction
- People-Oriented
- Predictive Analytics
- Public Speaking
- Quality Auditing
- Regulatory Compliance
- Reporting & Analysis
- Research Skills
- Sentiment Analysis
- Service Recovery
- Service-Level Agreements (SLA)
- Skill Development
- Strategic Communications
- Strategic Leadership
- Strategy Implementation
- System Implementations
- Team Motivation
- Team Performance
- Training and Development (HR)
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Writing
- Written Communication
C Connor Summary
- C Connor, based in Texas, United States, is currently a Vice President of Technology at Cloud Tech Gurus. C Connor brings experience from previous roles at ISPN, fiverr and StrideCare. C Connor holds a Master of Science - MS in Artificial Intelligence @ Providence College School of Business. With a robust skill set that includes Key Metrics, Budgeting, Cross-functional Team Leadership, Continuous Improvement, Delegation and more. C Connor has 1 emails on RocketReach.
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