2025 -
now Director of Technical Center Operations and Support @
2024 -
2025 Director of Customer Experience Innovation and AI Solutions @
2024 -
2025 AI and CX Business Strategy @
2019 -
2024 Director of CX Operations @
2016 -
2019 Director of CX Operations @
2011 -
2016 Director of BPO Customer Success and Support @ Sandler Training and Management Services
2006 -
2011 Customer Service and Contact Center Manager @
C Conner Education
Providence College School of Business
Master of Science - MS (Artificial Intelligence)
Hartford University
Bachelor’s Degree (Business Management)
C Conner Skills
Key Metrics
Budgeting
Cross-functional Team Leadership
Continuous Improvement
Delegation
Process Creation
Communication
Key Performance Indicators
Performance Analysis
Operational Excellence
Problem Solving
Microsoft Word
Microsoft Power BI
Microsoft Excel
Strategic Planning
Business Process Improvement
Customer Relationship Management (CRM)
Project Management
Change Management
Workforce Management
Customer Satisfaction
Performance Management
Customer Experience
Lean Six Sigma
Data Analysis
Contact Centers
Operations Management
Customer Success
Customer Service
Dispute Resolution
Employee Engagement
Coaching
Customer Service Management
Management
Leadership
Training
Critical Thinking
Team Management
Creative Problem Solving
Continuous Process Improvement
Process Implementation
Process Quality Improvement
Customer Communication
Contact Center Management
Call Center Development
Performance Metrics
Conflict Resolution
Escalation Resolution
Time Management
Remote Team Management
C Conner Summary
C Conner, based in Texas, United States, is currently a Director of Technical Center Operations and Support at ISPN. C Conner brings experience from previous roles at fiverr, StrideCare and OpenDoor - opndr.com. C Conner holds a Master of Science - MS in Artificial Intelligence @ Providence College School of Business. With a robust skill set that includes Key Metrics, Budgeting, Cross-functional Team Leadership, Continuous Improvement, Delegation and more. C Conner has 1 emails on RocketReach.
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