Customer Success Manager @ (March 2018 - February 2020)
CUSTOMER SUCCESS (Tier 1) @ (March 2018 - August 2019)
Operations, Global Support and Services @ (May 2016 - February 2018)
Global Operations Specialist @ (May 2016 - February 2018)
Borrower Relations and Customer Success and Brand Advocacy @ (July 2015 - April 2016)
eCommerce Customer Service Department Manager @ Arthur Beren Shoes (December 2014 - June 2015)
International Lifestyle and Financial Account Benefits Manger @ (February 2013 - December 2014)
Client Services Representative @ (October 2012 - December 2013)
Wardrobe Specialist and Sales Associate @ (November 2012 - January 2013)
Branding Consultant and Event Manager @ Branded Saloon ~ Bar, Grill, & Entertainment Venue (November 2011 - May 2012)
Training Project Coordinator @ (August 2009 - August 2011)
Event Curator and Public Relations Director @ (March 2009 - October 2009)
Associate Account Executive @ (February 2009 - July 2009)
Marketing Outreach Representative @ MZA Events / AIDS Walk (February 2009 - March 2009)
Freelance Task Consultant @ NBC/Mark Burnett Productions/Reilly Worldwide - “The Celebrity Apprentice 2” (September 2008 - October 2008)
Advertising Assistant @ (May 2008 - August 2008)
Office Manager and Sales Assistant @ (June 2007 - May 2008)
Freelance Assistant Account Executive @ (January 2007 - February 2007)
Marketing Assistant @ (March 2006 - November 2006)
Event Curator and Communications Assistant @ Estilo Fashion Boutique (May 2005 - May 2006)
Communications Coordinator Intern @ (July 2005 - December 2005)
Assistant Sergeant-At-Arms @ (January 2003 - December 2004)
Public Relations Trainee @ (May 2004 - August 2004)
Marketing and Communications Intern @ Texas State Lottery Commission (June 2003 - August 2003)
Byron Long Education
The University of Texas at Austin
BS Corporate Communication (Business Foundations Certificate)
2001-2005
The University of Texas at Austin
Bachelor of Science (Business/Corporate Communications)
2002-2004
Byron Long Skills
Program Management
Software as a Service (SaaS)
Product Management
Customer Success
Employee Training
Project Management
Corporate Communications
Public Relations
Press Releases
Advertising
Media Relations
Event Management
Publicity
Marketing Strategy
Writing
Editing
Marketing Communications
SEO
Event Planning
Brand Development
Digital Marketing
Newsletters
Copywriting
Office Management
Email Marketing
Research
Market Research
E-commerce
PowerPoint
Microsoft Word
Word
Adobe Creative Suite
Fundraising
Social Networking
Hospitality
Promotions
ISISPOS
Waiter/Server
Hosting
Leadership
Talent Management
Business Relationship Management
Interpersonal Relationships
Interpersonal Communication
Diversity & Inclusion
Elevator Pitch
Personal Branding
Customer Service
Customer Surveys
Online Survey Design
AI (Agentic Workflows, Orchestration)
Adult Education
Agile Methodologies
Background Checks
Business Resilience
Catering Management
Certified Case Manager
Certified Information Security Manager (CISM)
Change Management
Coaching & Mentoring
Concierge Services
Conflict Management
Consultative Sales Management
Content Design
Cross-functional Team Leadership
Customer Education
Customer Journey Mapping
Customer Marketing
Customer Service Management
Department Management
Emotional Intelligence
Employee Evaluation
Employee Resource Groups (ERG)
Federal & State Regulatory Compliance
Global Operations
Go-to-Market Strategy
Hospitality Industry
Hotel Contract Negotiation
Instructor-led Training
Lead Management
Leadership Development
Learning Management
New Business Development
Professional Services
Records Management
Sales Management
Sales Operations
Software Implementation
Software Installation
Spanish
Storytelling
Student Success
Supplier Evaluation
Support Management
System Monitoring
Team Facilitation
Technical Support
Travel Management
User Training
Value Propositions
Vendor Management
E Commerce
Social Media
Online Marketing
Digital Strategy
Photoshop
Blogging
Digital Media
Integrated Marketing
Strategy
Media Planning
Operations
Facebook
Marketing
Social Media Marketing
Creative Direction
Global Services
Television
InDesign
Byron Long Summary
Byron Long, based in San Francisco, CA, US, is currently a Analyst II at Judicial Council of California. Byron Long brings experience from previous roles at City and County of San Francisco - Human Services Agency, HEI Hotels & Resorts, Torch and Flockjay. Byron Long holds a 2001 - 2005 BS Corporate Communication in Business Foundations Certificate @ The University of Texas at Austin. With a robust skill set that includes Program Management, Software as a Service (SaaS), Product Management, Customer Success, Employee Training and more. Byron Long has 2 emails and 5 mobile phone numbers on RocketReach.
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