2019 -
2021 Senior Director | Head of Member Experience @
2018 -
2018 VP, Global Support @
2012 -
2017 Director | Head of Customer Care @
2001 -
2011 Call Centre Manager, Europe and Manager, Customer Service - US @
Bryan Williams Education
Cornell University
Executive Leadership Certificate
2019
-
2019
James Madison University
Bachelor of Arts - BA (Psychology)
Bryan Williams Skills
Management
Start-ups
Leadership
Call Centers
Customer Retention
Customer Satisfaction
Recruiting
Call Center
Customer Experience
Telecommunications
CRM
Contact Centers
Operations Management
Analytics
Workforce Management
Customer Acquisition
Social Media
Hiring
Strategy
Strategic Planning
Salesforce.com
Microsoft Office
Customer Service
Team Building
Lead Generation
Cross-functional Team Leadership
Customer Support
Team Leadership
Time Management
Teamwork
Team Management
Global Experience
Call Center Development
Cross Functional Team Leadership
Start Ups
Microsoft Works
Microsoft Office 2007
GIS
Geography
Data Analysis
Data Management
Spatial Databases
Python
Analysis
Data Collection
Databases
Project Management
Supply Chain Management
Supply Chain
Program Development
Kanban
Procurement
Quality Assurance
Project Delivery
Project Engineering
Inspection
Event Management
Event Planning
Events Coordination
Google Earth
ESRI
ArcGIS
ArcMap
Project Planning
Access
Software Documentation
GPS
Technical Writing
Process Improvement
Research
Statistics
Training
Bryan Williams Summary
Bryan Williams, based in Texas, United States, is currently a Senior Director, Support at Favor Delivery. Bryan Williams brings experience from previous roles at Stealth, Favor Delivery, Equinox Media and TripActions. Bryan Williams holds a 2019 - 2019 Executive Leadership Certificate @ Cornell University. With a robust skill set that includes Management, Start-ups, Leadership, Call Centers, Customer Retention and more. Bryan Williams has 4 emails and 3 mobile phone numbers on RocketReach.
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