Bryan Utley Email & Phone Number
EVP, Head of Consumer Customer Service @ Wells Fargo
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Bryan Utley Location
- Salt Lake City, UT, US
Bryan Utley Work
- 2022 -now EVP, Head of Consumer Customer Service @
- 2019 -2022 SVP, Head of Operations, Wells Fargo Auto @
- 2015 -2019 SVP, Head of Collections and Recoveries, Wells Fargo Auto @
- 2015 -2015 Interim CRO and Division Head of Credit Risk and Default Management @
- 2013 -2015 Head of Operations - Contact Center, default management, Remarketing, and back-office support @
- 2012 -2013 Director, Operations - Customer Service and Sales @ HSBC / Capital One
- 2009 -2012 Regional Head of Collections Operations, Middle East North Africa @
- 2007 -2009 VP, Director of Collections and Recovery, and Back-Office Operations, HSBC Canada - Expatriate @
- 2005 -2007 VP, Director of Call Center Operations @
- 2003 -2005 Department Manager, Global Collections Strategy and Portfolio Management @
- 2001 -2003 Consulting Business Analyst @
Bryan Utley Education
- Marylhurst University
Master of Business Administration - MBA (General Business)
2002-2004 - Marylhurst University 2001-2003
- University of Utah
Bachelor of Science (BS) (Behavioral Science and Chemistry)
1993-1997
Bryan Utley Skills
- Security Information and Event Management (SIEM)
- Team Leadership
- Setting Strategic Direction
- Regulatory Compliance
- Defining Requirements
- State Laws
- Internal Audits
- Fair Lending
- Corporate Strategy
- Small Business
- Budgeting
- Credit Risk Management
- Financial Analysis
- People Management
- Workforce Management
- Customer Service
- Employee Training
- Customer Service Management
- Team Building
- Time Management
- Financial Regulation
- Portfolio Management
- Credit Cards
- Risk Management
- Call Center
- Loss Mitigation
- Risk Analytics
- Performance Management
- Change Management
- Customer Experience
- Operations Management
- Vendor Management
- Process Improvement
- Operational Risk
- Call Centers
- Credit
- Credit Risk
- Financial Risk
- Loans
- Strategy
- Banking
- Management
- Financial Services
- Leadership
- Analysis
- Strategic Planning
- Business Strategy
- Business Analysis
- Retail Banking
- Business Process Improvement
- Sales
- Microsoft Excel
- Microsoft Office
- Public Speaking
- Marketing Strategy
- Marketing
Bryan Utley Summary
- Bryan Utley, based in Salt Lake City, UT, US, is currently a EVP, Head of Consumer Customer Service at Wells Fargo. Bryan Utley brings experience from previous roles at Wells Fargo and Hyundai Capital America. Bryan Utley holds a 2002 - 2004 Master of Business Administration - MBA in General Business @ Marylhurst University. With a robust skill set that includes Security Information and Event Management (SIEM), Team Leadership, Setting Strategic Direction, Regulatory Compliance, Defining Requirements and more. Bryan Utley has 1 emails and 5 mobile phone numbers on RocketReach.
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