Bryan Redfern Email & Phone Number
Genesys Solution Consultant @ Conduent
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Bryan Redfern Location
- Cerritos, CA, US
Bryan Redfern Work
- 2023 -now Genesys Solution Consultant @
- 2021 -2023 Technical Solutions Manager and Product Manager - Genesys Cloud CX Omni Channel CTI - CCaaS @
- 2020 -2021 Test Management Lead and PMO and Genesys and CRM Implementation @
- 2012 -2019 Project Manager PMO and Customer Contact Systems Lead - Aspect UIP and Avaya @
- 2011 -2011 PMO and IVR Business Analyst – Genesys CTI – Avaya and Genesys (Wacovia Merger) @
- 2009 -2011 PMO and Global Contact Center Business Analyst - Cisco ICM and UCCE – Avaya and Aspect and Nortel @
- 2008 -2009 IVR Business Analyst – Genesys – Avaya and Cisco and NICE and Verint @
Bryan Redfern Education
- University of Phoenix 2006-2008
- NEI- Northern Electronics Institute 1997-1999
Bryan Redfern Skills
- Business Strategy
- Active Directory
- Program Management
- Technology Management
- Cloud Computing
- Voice over IP (VoIP)
- Business Process
- System Deployment
- Data Analysis
- Project Planning
- IT Operations
- Business Development
- Project Delivery
- Business Process Design
- Product Management
- Vendor Management
- Leadership
- Unified Communications
- Business Analysis
- Scrum
- Service Delivery
- Incident Management
- Contact Center Operations
- Contact Center Management
- IT Management
- Telecommunications
- Analytical Skills
- Management Consulting
- Project Management
- Information Technology
- Operations Management
- Change Management
- Systems Analysis
- Agile Methodologies
- Customer Experience
- Avaya
- SDLC
- Workforce Management
- Business Requirements
- Requirements Analysis
- Contact Centers
- Business Intelligence
- SharePoint
- PMO
- Process Improvement
- Integration
- Quality Assurance
- Business Objects
- Telephony
- CRM
Bryan Redfern Summary
- Bryan Redfern, based in Cerritos, CA, US, is currently a Genesys Solution Consultant at Conduent. Bryan Redfern brings experience from previous roles at DIRECTV, Wells Fargo, American Honda Finance Corporation and Wells Fargo Advisors. Bryan Redfern holds a 2006 - 2008 University of Phoenix. With a robust skill set that includes Business Strategy, Active Directory, Program Management, Technology Management, Cloud Computing and more. Bryan Redfern has 2 emails on RocketReach.
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Bryan Redfern
Genesys Solution Consultant
Cerritos, CA, US
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