Bryan Michel Email & Phone Number
Principal Consultant @ Cerve Global Solutions
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Bryan Michel Location
- Texas, United States
Bryan Michel Work
- 2024 -now Principal Consultant @
- 2022 -2023 Senior Manager, Customer Experience and Enablement @
- 2020 -2021 Senior Advisor - BPO @
- 2019 -2020 Operations and Delivery Management @
- 2003 -2017 VP, Client Account Services and Operations | Director, Client Services and Country Manager @
Bryan Michel Education
- The University of Texas at Dallas
Bachelor of Arts - BA (Government and Politics)
1999-2004
Bryan Michel Skills
- CXaaS
- People Management
- Key Performance Indicators
- Client Delivery
- Key Client Relationships
- Contact Centers
- Business Process Outsourcing (BPO)
- Client Services
- Customer Experience
- Process Improvement
- Outsourcing
- Operations Management
- Call Centers
- Account Management
- Quality Assurance
- Project Management
- Customer Satisfaction
- Performance Management
- Vendor Management
- Workforce Management
- Service Delivery
- Analysis
- Business Process Improvement
- Human Resources
- Change Management
- Program Management
- Business Analysis
- Customer Retention
- Telecommunications
- Technical Support
- Business Development
- Strategic Planning
- Business Strategy
- Strategy
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Leadership
- Management
- Customer Service
- Training
- Team Management
- Team Leadership
- Team Building
- Call Center Development
- KPO
- Site Selections
- Philippines
- New Business Development
- Client Interfacing Skills
- Problem Solving
- BPO
- Call Center
- CRM
- Inbound Marketing
- Security
- Recruiting
- Call Center Administration
- Customer Relationship Management Crm
- Software As A Service Saas
- Business Process Outsourcing Bpo
- Customer Relationship Management
- Business Process Outsourcing
- Software as a Service
- Work at Home
Bryan Michel Summary
- Bryan Michel, based in Texas, United States, is currently a Principal Consultant at Cerve Global Solutions. Bryan Michel brings experience from previous roles at Accenture, Patra Corporation, CRC Insurance Services and Premier BPO, Inc.. Bryan Michel holds a 1999 - 2004 Bachelor of Arts - BA in Government and Politics @ The University of Texas at Dallas. With a robust skill set that includes CXaaS, People Management, Key Performance Indicators, Client Delivery, Key Client Relationships and more. Bryan Michel has 4 emails and 1 mobile phone numbers on RocketReach.
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