Bryan Henderson Email & Phone Number
Information Technology Service Management Consultant @ InSource, Inc (Past)
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Bryan Henderson Location
- Washington, DC, US
Bryan Henderson Work
- Information Technology Service Management Consultant @ (January 2021 - February 2026)
- Business Process Management Team Lead @ (March 2020 - January 2021)
- IT Service Management Lead @ (October 2017 - March 2020)
- Deputy Program Manager @ DMI (Digital Management, Inc.) (May 2016 - October 2017)
- Enterprise Problem Manager @ DMI (Digital Management, Inc.) (January 2015 - May 2016)
- Enterprise Problem Manager @ (December 2013 - December 2014)
- IT Service Desk Manager - Supporting DOE @ (April 2012 - December 2013)
- Service Desk Lead - Supporting DOE @ (March 2007 - April 2012)
- VIP Executive Support Lead - Supporting DOE @ (April 2006 - March 2007)
- Tier 2 Service Desk Technician - Supporting DOE @ RS Information Systems (October 2004 - April 2006)
- Tier 1 Help Desk Technician - Supporting DOE @ RS Information Systems (April 2001 - October 2004)
Bryan Henderson Education
- University of Maryland Global Campus
Bachelor of Science (B.S.) (Information Systems Management)
2004-2012 - Prince George's Community College
AS (Informations Systems)
1999-2001
Bryan Henderson Skills
- Agile Methodologies
- Agile Leadership
- ITIL
- Active Directory
- IT Service Management
- Information Technology
- BMC Remedy
- IT Operations
- IT Management
- Networking
- Incident Management
- Help Desk Support
- Troubleshooting
- Project Management
- Technical Support
- Blackberry Enterprise Server
- Service Desk
- Microsoft Exchange
- Windows 7
- Windows Server
- Service Desk Management
- Tier 2
- Change Management
- System Deployment
- Hardware
- Remote Desktop
- Problem Management
- Service Management
- ITIL v3 Foundations Certified
- Executive Support
- Customer Service
- Security+
- Laptops
- Blackberry
- Antivirus
- SDLC
- Infrastructure
- Mobile Technology
- ITSMF
- Problem Management for IT Professionals
- SharePoint
- Service Delivery
- GOOD for Enterprise
- Entrust PKI
- HDI
- Release Management
- VPN
- Managed Services
- Process Improvement
- ITIL Expert
- Application Programming Interfaces (API)
- Business Process Improvement
- Business Systems
- Capital Management
- Cellular Communications
- Cloud Computing
- Consulting
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Communication
- Escalations Management
- IT Escalation
- IT Financial Management
- IT Services
- Initiative
- Jira
- Marketing Analytics
- Microsoft Azure
- Operational Excellence
- Oracle Cloud
- Process Consulting
- Requirements Gathering
- Resource Allocation
- Risk Management
- Service Delivery Management
- Service Portfolio Management
- ServiceNow
- Software as a Service (SaaS)
- Strategic Consulting
- Technical Requirements
- Technical Understanding
- Ticketing Systems
- Management
- Security
- Windows XP
- Operating Systems
- Program Management
Bryan Henderson Summary
- Bryan Henderson, based in Washington, DC, US, was previously a Information Technology Service Management Consultant at InSource, Inc. Bryan Henderson brings experience from previous roles at Perspecta, ValidaTek, Inc. and DMI (Digital Management, Inc.). Bryan Henderson holds a 2004 - 2012 Bachelor of Science (B.S.) in Information Systems Management @ University of Maryland Global Campus. With a robust skill set that includes Agile Methodologies, Agile Leadership, ITIL, Active Directory, IT Service Management and more. Bryan Henderson has 1 emails and 3 mobile phone numbers on RocketReach.
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