Bryan Gross Email & Phone Number
President Contact Center Services @ The Midtown Group
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Bryan Gross Location
- Texas, United States
Bryan Gross Work
- President Contact Center Services @ (January 2025 - Present)
- BPO Consultant @ (April 2024 - September 2025)
- Chief Executive Officer @ (September 2019 - April 2024)
- President @ (January 2017 - April 2024)
- COO @ (January 2017 - May 2018)
- President and COO @ TCIM Services (January 2006 - June 2013)
- EVP @ (August 2003 - December 2005)
- CEO @ Center Partners (August 2001 - July 2003)
- VP North American Operations @ (January 1999 - July 2001)
- SVP Global Operations @ Sprint Telecenters (October 1996 - December 1999)
- VP Customer Care @ (October 1995 - September 1996)
- Director of Operations @ APAC Customer Services (September 1993 - September 1995)
- Group Mgr @ (January 1991 - August 1993)
- Vendor Mgr @ (March 1986 - December 1991)
Bryan Gross Education
- Arizona State University 1986-1987
Bryan Gross Skills
- Call Center
- Workforce Management
- Customer Experience
- BPO
- Outsourcing
- Strategy
- Business Analysis
- Inbound Marketing
- Vendor Management
- Account Management
- Telemarketing
- Contact Centers
- Call Centers
- Management
- Start-ups
- Customer Retention
- Leadership
- Telecommunications
- Lead Generation
- Customer Satisfaction
- Solution Selling
- Performance Management
- Coaching
- Executive Management
- CRM
- Operations Management
- Financial Services
- Team Leadership
- Team Building
- New Business Development
- Change Management
- Process Improvement
- VoIP
- Team Management
- Avaya
- Forecasting
- SaaS
- Program Management
- Cross-functional Team Leadership
- IVR
- Customer Acquisition
- Strategic Planning
- Business Development
- Sales Operations
- Telephony
- Managed Services
- Direct Sales
- Salesforce.com
- P&L Management
- Sales Management
- Public Speaking
- Sales
- Start Ups
- Operations
- Cross Functional Team Leadership
- Training
- Project Management
- Services
- Global Operations
Bryan Gross Summary
- Bryan Gross, based in Texas, United States, is currently a President Contact Center Services at The Midtown Group. Bryan Gross brings experience from previous roles at and Support Services Group. Bryan Gross holds a 1986 - 1987 Arizona State University. With a robust skill set that includes Call Center, Workforce Management, Customer Experience, BPO, Outsourcing and more. Bryan Gross has 2 emails and 4 mobile phone numbers on RocketReach.
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Top The Midtown Group Employees
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Director of SLED | WBENC Certified
Washington, DC, US
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Recruiter
Washington, DC, US
Joanna Swann
Director of Talent Fulfillment and Delivery, Public Sector
Washington, DC, US
Karl Gatzke
Director
St. Augustine, FL, US
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Nicholas Lysett
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Miami Beach, FL, US
Debbie Reynolds
Strategic Accounts Director
Fulton, MD, US
Ward Howick
Senior Vice President
Washington, DC, US
Jason Harris
Senior Recruiter
Washington, DC, US
David Stefan
Managing Partner
Arlington, VA, US
Robert Russell
Senior Director, Strategy and Operations
Washington, DC, US
Justin Chenault
Chief Financial Officer
Davidsonville, MD, US
Ward Howick
Vice President
Washington, DC, US
TJ Conner
Vice President, Commercial Sales
Washington, DC, US
Lisa Gardner
Director
Washington, DC, US
Phil Elias
Senior IT Recruiter
Boston, MA, US
Alicia Mack
Director of Operations
Washington, DC, US
Anne Molignano
Chief People Officer
New York, NY, US
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