Bryan Gross Email & Phone Number
President Contact Center Services @ The Midtown Group
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Bryan Gross Location
- Texas, United States
Bryan Gross Work
- 2025 -now President Contact Center Services @
- 2024 -2025 BPO Consultant @
- 2019 -2024 Chief Executive Officer @
- 2017 -2024 President @
- 2017 -2018 COO @
- 2006 -2013 President and COO @ TCIM Services
- 2003 -2005 EVP @
- 2001 -2003 CEO @ Center Partners
- 1999 -2001 VP North American Operations @
- 1996 -1999 SVP Global Operations @ Sprint Telecenters
- 1995 -1996 VP Customer Care @
- 1993 -1995 Director of Operations @ APAC Customer Services
- 1991 -1993 Group Mgr @
- 1986 -1991 Vendor Mgr @
Bryan Gross Education
- Arizona State University 1986-1987
Bryan Gross Skills
- Call Center
- Workforce Management
- Customer Experience
- BPO
- Outsourcing
- Strategy
- Business Analysis
- Inbound Marketing
- Vendor Management
- Account Management
- Telemarketing
- Contact Centers
- Call Centers
- Management
- Start-ups
- Customer Retention
- Leadership
- Telecommunications
- Lead Generation
- Customer Satisfaction
- Solution Selling
- Performance Management
- Coaching
- Executive Management
- CRM
- Operations Management
- Financial Services
- Team Leadership
- Team Building
- New Business Development
- Change Management
- Process Improvement
- VoIP
- Team Management
- Avaya
- Forecasting
- SaaS
- Program Management
- Cross-functional Team Leadership
- IVR
- Customer Acquisition
- Strategic Planning
- Business Development
- Sales Operations
- Telephony
- Managed Services
- Direct Sales
- Salesforce.com
- P&L Management
- Sales Management
- Public Speaking
- Sales
- Start Ups
- Operations
- Cross Functional Team Leadership
- Training
- Project Management
- Services
- Global Operations
Bryan Gross Summary
- Bryan Gross, based in Texas, United States, is currently a President Contact Center Services at The Midtown Group. Bryan Gross brings experience from previous roles at and Support Services Group. Bryan Gross holds a 1986 - 1987 Arizona State University. With a robust skill set that includes Call Center, Workforce Management, Customer Experience, BPO, Outsourcing and more. Bryan Gross has 2 emails and 3 mobile phone numbers on RocketReach.
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Ward Howick
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Justin Chenault
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Anne Molignano
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