Technical Support Specialist Lead @ (January 2024 - January 2025)
Tier 2 Tech Support Agent and Senior Agent and Floor Support and Escalation Supervisor Agent @ (February 2022 - October 2023)
Film Production Lead Security Special @ (March 2020 - January 2023)
Bryan Castillo Education
Western Governors University
Bachelor of Science in Cybersecurity (Information Technology)
2023
Bryan Castillo Skills
Attention to Detail
CAD/CAM Software
Coding Student
Communication Skills
Computer Hardware Installation
Computer Hardware Troubleshooting
Computer Literacy
Computer Network Operations
Computer Operation
Content Management
Cross-cultural Communication Skills
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Representatives
Customer Service Training
Customer Support
Customer-Focused Service
Desktop Support
Developer collaboration
Documentation
Educational Leadership
Freshdesk Ticketing System
Guest Services
High Sense of Urgency
IT Hardware Support
Information Technology
Leadership
Microsoft Outlook
Microsoft Teams
Microsoft Windows Server
Networking
Office 365
Operating Systems
Oral Communication
Phone Etiquette
Powershell
Problem Solving
Product Knowledge
Project Management
Remote Access Software
Sales
Sales & Marketing
Self-confidence
Service Desk
ServiceNow
Skill Development
Skilled Multi-tasker
Software Troubleshooting
Solution-oriented
Strategic Initiatives
Strategic Leadership
Supervising Experience
Support Documentation
Surveillance
System Performance
Team Building
Team Leadership
Teamwork and Collaboration
Technical Documentation
Technical Support
Time Management
Troubleshooting
VMware
WiFi
Workable Solutions
Bryan Castillo Summary
Bryan Castillo, based in West Palm Beach, FL, US, is currently a Customer Support Specialist at PublicSquare. Bryan Castillo brings experience from previous roles at Call Cloud LLC, CLN of South Florida Inc., IVOX SOLUTIONS LIMITED and Private Protective Services INC. Bryan Castillo holds a Bachelor of Science in Cybersecurity in Information Technology @ Western Governors University. With a robust skill set that includes Attention to Detail, CAD/CAM Software, Coding Student, Communication Skills, Computer Hardware Installation and more. Bryan Castillo has 1 mobile phone numbers on RocketReach.
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