Bruce Swan Email
Senior Director Customer Experience @ Stryker
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Bruce Swan Location
- Basingstoke, GB
Bruce Swan Work
- Senior Director Customer Experience @ (December 2022 - Present)
- General Manager Customer Care and Digital Service @ (February 2018 - November 2022)
- Head of Customer Contact @ (June 2015 - February 2018)
- Customer Service Manager @ (June 2012 - June 2015)
- Senior Customer Service Delivery Manager @ Carphone Warehouse (January 2011 - May 2012)
- Revenue Distribution Manager @ (April 2010 - November 2010)
- Senior Call Centre Manager @ (April 2002 - April 2010)
Bruce Swan Education
- Henley Business School 2021-2022
- Damelin
Computer Engineering
2000-2001 - Damelin
Marketing & Business Management
1999-2000 - Maritzburg College 1994-1998
- Merchiston 1990-1993
Bruce Swan Skills
- Account Management
- B2B
- Budgets
- Business Process
- Business Strategy
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Experience
- Customer Insight
- Customer Retention
- Customer Satisfaction
- Customer Service
- Extended Warranty
- Leadership
- Management
- Microsoft PowerPoint
- Mobile Devices
- Outsourcing
- P&L Management
- Process Improvement
- Project Delivery
- Project Management
- Quality Assurance
- Reporting & Analysis
- Service Delivery
- Social Media
- Stakeholder Management
- Start-ups
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Training
- Workforce Management
- Reporting and Analysis
- PowerPoint
- Healthcare
- Start Ups
- Public Speaking
- Cross Functional Team Leadership
Bruce Swan Summary
- Bruce Swan, based in Basingstoke, GB, is currently a Senior Director Customer Experience at Stryker. Bruce Swan brings experience from previous roles at Panasonic, HTC, Panasonic UK and Carphone Warehouse. Bruce Swan holds a 2021 - 2022 Henley Business School. With a robust skill set that includes Account Management, B2B, Budgets, Business Process, Business Strategy and more. Bruce Swan has 3 emails on RocketReach.
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