Bruce Lambert Email & Phone Number
Director, Resource Planning and Reporting @ Bright Horizons
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Bruce Lambert Location
- Denver, CO, US
Bruce Lambert Work
- 2015 -now Director, Resource Planning and Reporting @
- 2013 -2015 Financial Representative @
- 2011 -2013 Operations Manager III and VP @
- 2008 -2011 Senior Operations Manager @
- 2001 -2007 Sr. Director, Call Center Operations @
- 1999 -2001 Customer Service Center Manager @
- 1994 -1999 Quality Manager @ Primestar, Inc.
Bruce Lambert Education
- United States Air Force Academy
BS (Engineering Mechanics)
- Midwestern State University
MA (Political Science/Public Administration)
Bruce Lambert Skills
- Call Centers
- Process Improvement
- Leadership
- Cross-functional Team Leadership
- Customer Experience
- Time Management
- Customer Satisfaction
- Training
- Management
- Budgets
- Customer Service
- Sales
- Team Building
- Leadership Development
- Call Center
- Program Management
- Performance Management
- Quality Assurance
- Employee Training
- Customer Retention
- Air Force
- Regulations
- Planning
- Defense
- Call Monitoring
- Cable Television
- Payments
- Root Cause Analysis
- Resources
- Call Routing
- Incentives
- Collections
- Total Quality Management
- Strategy
- Financial Services
- Multiple Sites
- Satellite
- IVR
- Operations
- Real Estate
- Cross Functional Team Leadership
- Credit
- Marketing Operations
- Scheduling
- Investment Banking
- Performance Reporting
- Service Levels
- Technical Operations
- Compensation
- Key Performance Indicators
- Digital Telephony
- Recruiting
- Job Descriptions
- Metrics
- Chat
- Digital Broadcast
Bruce Lambert Summary
- Bruce Lambert, based in Denver, CO, US, is currently a Director, Resource Planning and Reporting at Bright Horizons. Bruce Lambert brings experience from previous roles at Fidelity Investments, JPMorgan Chase and Comcast Cable Communications, Inc.. Bruce Lambert holds a BS in Engineering Mechanics @ United States Air Force Academy. With a robust skill set that includes Call Centers, Process Improvement, Leadership, Cross-functional Team Leadership, Customer Experience and more. Bruce Lambert has 5 emails and 2 mobile phone numbers on RocketReach.
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Top Bright Horizons Employees
Ryan Scott
SVP, Chief Information Officer
Boston, MA, US
Rachel Robertson
Chief Academic Officer
Solana Beach, CA, US
Elizabeth Boland
Chief Financial Officer
Newton, MA, US
Jamie Nelson
Group Vice President, Client Relations
Saint Paul, MN, US
Venkat Rangamani
Vice President of Software Engineering
Cambridge, MA, US
Stephanie Worley
Vice President Talent Acquisition
Dayton, OH, US
Mike Saperstein
Vice President, Steve and Kate’s Camp, a Bright Horizons Company
San Francisco, CA, US
Peggy Gerety
Senior Vice President
Newton, MA, US
Cami Miller
Vice President of Operations
Austin, TX, US
Julie Parmenter
Vice President Operations
Seattle, WA, US
Phil Barr
Chief Development Officer
United States
Mary Lou Burke Afonso
COO of North America Center Operations
Boston, MA, US
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