Bruce Lambert Email & Phone Number
Director, Resource Planning and Reporting @ Bright Horizons
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Bruce Lambert Location
- Denver, CO, US
Bruce Lambert Work
- Director, Resource Planning and Reporting @ (April 2015 - Present)
- Financial Representative @ (October 2013 - April 2015)
- Operations Manager III and VP @ (February 2011 - September 2013)
- Senior Operations Manager @ (January 2008 - February 2011)
- Sr. Director, Call Center Operations @ (June 2001 - July 2007)
- Customer Service Center Manager @ (February 1999 - June 2001)
- Quality Manager @ Primestar, Inc. (October 1994 - January 1999)
Bruce Lambert Education
- Midwestern State University
MA (Political Science/Public Administration)
- United States Air Force Academy
BS (Engineering Mechanics)
Bruce Lambert Skills
- Budgets
- Call Center
- Call Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Training
- Leadership
- Leadership Development
- Management
- Performance Management
- Process Improvement
- Program Management
- Quality Assurance
- Sales
- Team Building
- Time Management
- Training
- Air Force
- Regulations
- Planning
- Defense
- Call Monitoring
- Cable Television
- Payments
- Root Cause Analysis
- Resources
- Call Routing
- Incentives
- Collections
- Total Quality Management
- Strategy
- Financial Services
- Multiple Sites
- Satellite
- IVR
- Operations
- Real Estate
- Cross Functional Team Leadership
- Credit
- Marketing Operations
- Scheduling
- Investment Banking
- Performance Reporting
- Service Levels
- Technical Operations
- Compensation
- Key Performance Indicators
- Digital Telephony
- Recruiting
- Job Descriptions
- Metrics
- Chat
- Digital Broadcast
Bruce Lambert Summary
- Bruce Lambert, based in Denver, CO, US, is currently a Director, Resource Planning and Reporting at Bright Horizons. Bruce Lambert brings experience from previous roles at Fidelity Investments, JPMorgan Chase and Comcast Cable Communications, Inc.. Bruce Lambert holds a MA in Political Science/Public Administration @ Midwestern State University. With a robust skill set that includes Budgets, Call Center, Call Centers, Cross-functional Team Leadership, Customer Experience and more. Bruce Lambert has 5 emails and 2 mobile phone numbers on RocketReach.
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Top Bright Horizons Employees
Ryan Scott
SVP, Chief Information Officer
Boston, MA, US
Rachel Robertson
Chief Academic Officer
Solana Beach, CA, US
Elizabeth Boland
Chief Financial Officer
Newton, MA, US
Jamie Nelson
Group Vice President, Client Relations
Saint Paul, MN, US
Stephanie Worley
Vice President Talent Acquisition
Dayton, OH, US
Kristyn Sugrue
Senior Vice President, Treasurer
Boston, MA, US
Mike Saperstein
Vice President, Steve and Kate’s Camp, a Bright Horizons Company
San Francisco, CA, US
Peggy Gerety
Senior Vice President
Newton, MA, US
Joanne Urso
Vice President
Boston, MA, US
Cami Miller
Vice President of Operations
Austin, TX, US
Alex Philpott
VP, Global IT Services
Boston, MA, US
Phil Barr
Chief Development Officer
United States
Mary Lou Burke Afonso
COO of North America Center Operations
Boston, MA, US
Stacey Mwongozi
Vice President of Operations
Atlanta, GA, US
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