Brock Smith Email & Phone Number
Director, Product Support @ Walmart Data Ventures
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Brock Smith Location
- Oviedo, FL, US
Brock Smith Work
- 2023 - now Director, Product Support @
- 2021 - 2023 Director, Candidate Experience @
- 2020 - 2021 Sr. Manager, Customer Support @
- 2016 - 2020 Director Technical Support @
- 2013 - 2016 Director, Customer Support @
- 2008 - 2013 Director, Americas Backup Exec Support Delivery @
- 2004 - 2008 Sr. Manager US Backup Exec Backline Support @
- 2001 - 2004 Manager, Backup Exec Advanced Technical Support @
- 2000 - 2001 Supervisor, Backup Exec Frontline Support @
- 1999 - 2000 Frontline Support Engineer, Backup Exec @
- 1997 - 1999 Contract Network Administrator @ Engineering Software Services
Brock Smith Education
- Western Governors
(Business Administration, Management, Business Administration And Management)
2016 - 2018 - University of Phoenix 2008 - 2008
- Dershya Institute 1994 - 1995
- Valencia College 1992 - 1994
- University of Central Florida 1991 - 1991
Brock Smith Skills
- Customer Relationship Management (CRM)
- Coaching
- Conflict Resolution
- Problem Solving
- Business Analysis
- Team Building
- Performance Reviews
- Service-Level Agreements (SLA)
- Organizational Development
- P&L Management
- Strategic Planning
- Decision-Making
- Analytic Problem Solving
- Operations Process Improvement
- Performance Measurement
- Communication
- Relationship Development
- Post-Sales
- Business-to-Business (B2B)
- Performance Metrics
- Knowledge Management
- Operations
- Solutions Engineering
- Executive Management
- Key Accounts
- Customer Relations
- Executive-level Communication
- Escalations Management
- Cross-team Collaboration
- Customer Satisfaction
- Enterprise Software
- Storage
- Cloud Computing
- SaaS
- Management
- Professional Services
- Technical Support
- Change Management
- Customer Support
- Customer Service
- Service Delivery
- Service Management
- Call Center Administration
- Process Improvement
- Team Leadership
- Project Management
- Leadership
- Cross-functional Team Leadership
- ITIL
- IT Service Management
- Active Directory
- Solaris
- NAS
- Testing
- Microsoft Exchange
- System Administration
- Deduplication
- Support
- High Availability
- System Deployment
- Backup Exec
- Call Center
- Disaster Recovery
- Cluster
- Servers
- Storage Virtualization
- Backup Solutions
- Java
- Virtualization
- Networking
- Windows Server
- Cross Functional Team Leadership
- Storage Area Networks
- Data Center
- Operating Systems
- Hyper V
- DNS
- VMware
- Cross Functional Team
- Engineers
- Network Security
- VMware Infrastructure
- VMware ESX
- SAN
- Solution Selling
Brock Smith Summary
- Brock Smith, based in Oviedo, FL, US, is currently a Director, Product Support at Walmart Data Ventures. Brock Smith brings experience from previous roles at Checkr, Inc., ServiceNow, Houghton Mifflin Harcourt and Greenway Medical. Brock Smith holds a 2016 - 2018 Western Governors. With a robust skill set that includes Customer Relationship Management (CRM), Coaching, Conflict Resolution, Problem Solving, Business Analysis and more. Brock Smith has 1 emails and 1 mobile phone numbers on RocketReach.
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Top Walmart Data Ventures Employees
Pat Murphy
Head of Global Product - Scintilla
Hoboken, NJ, US
Mike Downey
Director - Business Development
Libertyville, IL, US
Juston Michealson
Director Sales Engineering
Bentonville, AR, US
Matt Germain
Head of U.S. Contract Renewals @ Walmart Data Ventures
New York, NY, US
Eric Risher
Head of Data Governance and Product Analytics
Bentonville, AR, US
Brian Ford
Head of Product Design
New York, NY, US
Kristin Gorski
Director, Business Development
Chicago, IL, US
Sarah Bifulco
Director of Product Management
Westfield, NJ, US
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