BROCENT Information

As a Global IT Managed Service Provider, BROCENT employs a distinctive "Platform + Service" model, utilizing a Resource Supply Chain powered by Big Data & AI. We deliver comprehensive IT Support & Maintenance Plans in 100+ countries, helping clients enhance IT Return on Investment and reduce Total Cost of Ownership (TOC). BROCENT's IT Managed Outsourcing services offer a flexible management framework, allowing clients to select optimal IT infrastructure through assessments and audits. This approach improves operational efficiency, fortifies technological advantages, enhances IT management effectiveness, security, and accountability, and ultimately achieves business management goals and contingency objectives. With a workforce of 2500+ highly skilled IT service management professionals worldwide, BROCENT's Service Command Center (SCC) and Network Operation Center (NOC) oversee 1,500+ certified engineers addressing categorized IT requests, incidents, and system alerts for over 600,000 system sets, operating from Singapore, Hong Kong, China Mainland, Taiwan, Vietnam, Japan, and India. In line with our global expansion, we have established service centers in Poland, USA, Malaysia and Thailand in 2024, whereas more global SC’s are planned in year 2025 providing local coverage to global clients.