BRIL.LA Information

BRIL.LA is a women-owned, customer experience (CX) design firm. We work by referral only with startups and high-growth companies. Our clients include FAANG companies and their graduates. As of 2020, our team is pivoting to focus on cause-oriented organizations. Customer Experience (CX) Design means every touchpoint your users or customers will ever have with your product. We build handcrafted experiences from the very first interaction a user has with your brand all the way through to onboarding and retention. We'll help you maximize the potential customer lifetime value of each user through the application of brilliant design and delightful experiences. Our principals have a combined experience of more than 55 years working on technology solutions for disruptive startups, high-growth companies, and the world's most recognized brands.