Head of In Service Management - SIAM @ (January 2023 - December 2025)
Head of Prevent - problem, event, security @ (January 2018 - December 2023)
Service Level Manager @ (September 2015 - February 2018)
Project Manager @ (August 2014 - June 2015)
IT Project Manager @ (July 2012 - August 2014)
Incident and Problem Manager and Supplier Transition @ (July 2011 - July 2012)
ITIL process lead - Problem Management @ (May 2010 - July 2011)
AMS Request Manager @ (January 2007 - June 2010)
Problem Manager @ (September 2004 - January 2007)
Brigid Smith Education
BSc IT and Computing
Bachelor's Degree (IT and Computing)
Brigid Smith Skills
ITIL
IT Service Management
Service Delivery
Problem Management
Incident Management
Change Management
IT Management
Team Leadership
Process Improvement
Project Management
Software Documentation
PRINCE2
Project Delivery
Outsourcing
IT Strategy
Troubleshooting
Service Management
Customer Insight
Business Analysis
SLA
Strategic Planning
Application Support
Lean six sigma
Service Transition
KPI
Business Transformation
IT Transformation
Lean Manufacturing
Engineering
Microsoft Office
Program Management
Microsoft Excel
Service Level Agreements
Business Process Improvement
Lean Six Sigma Green Belt
Itil Service Design
Service Improvement
Brigid Smith Summary
Brigid Smith, based in Poulton-le-Fylde, GB, is currently a Product Owner : Identity and Governance Assurance at BAE Systems. Brigid Smith brings experience from previous roles at BAE Systems and Department for Work and Pensions (DWP). Brigid Smith holds a Bachelor's Degree in IT and Computing @ BSc IT and Computing. With a robust skill set that includes ITIL, IT Service Management, Service Delivery, Problem Management, Incident Management and more. Brigid Smith has 1 emails on RocketReach.
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