BrightSkies Advisory Information

I help organizations build and optimize their customer management function - team structure, processes, playbooks, and tools - to drive measurable customer outcomes and long-term revenue growth. With over 15 years of experience leading global post-sales, SaaS, and enterprise customer-facing teams, I partner with companies to create clarity, alignment, and scale in how they manage and support their customers. What I Do • Design and implement customer success and account management structures aligned to business goals • Build end-to-end customer journeys, segmentation strategies, and engagement models • Develop actionable playbooks for onboarding, adoption, value realization, expansion, and renewals • Assess and optimize existing Customer Success organizations, including processes, metrics, and tools • Establish executive-ready reporting, forecasting, and customer-health frameworks • Coach leaders and teams on proven, modern post-sales methodologies How I Help My focus is on helping organizations mature their customer practices, accelerate time to value, reduce churn, and build scalable, predictable growth engines. Whether you’re a startup building your first customer team or an established company looking to modernize, I bring a strategic, hands-on approach that delivers clarity, structure, and actionable results.