BrightContact Information

BrightContact is a management consulting, technology services and innovations company helping clients optimizing the customer experience and customer contact. Integrating, strengthening and complementing customer care experiences across all industries. Our service can be summarized as followed: Innovation, consulting, technology Innovation. BrightContact Innovation transforms ways of communications by offering innovative solutions for improving customer care in tomorrow’s world such as voice biometrics capabilities transforming your mobile apps, web and IVR with a smart conversational interface. Consulting. BrightContact Consulting helps clients create value and architect change through management consulting services such as management consulting (improving customer contact strategies, channel optimization and sourcing), operational advice (complaint reduction, business case development, KPI optimization) and interim management (program management, reporting analytics). Technology. BrightContact Technology provides customer care technology services to help translate business agendas into IT initiatives and solutions that measurably improve customer care performance such as multichannel contact solutions (Genesys), service level management and adding knowledge and experience for complex architectural challenges. Contact Center Load Testing including IVRs, Speech, Voice Biometrics, Outbound Dialers, Voice Callback, CTI, Routing, Call Recording, Voice & Data Infrastructure, Agent Behaviour.