Bridget Allen Email & Phone Number
Director of Administration (Operations and Customer Experience) @ Servpro of Hunt Valley/Lutherville
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Bridget Allen Location
- Parkville, MD, US
Bridget Allen Work
- Director of Administration (Operations and Customer Experience) @ (June 2024 - Present)
- Customer Service Manager (Marketplace and Social Media) @ (October 2023 - April 2024)
- Outsource Manager (Customer Service) @ (April 2022 - October 2023)
- Client Operations Manager @ (September 2020 - April 2022)
- Customer Service Manager @ (September 2014 - September 2020)
- Assistant Manager @ (November 2013 - September 2014)
- Assistant Manager @ (November 2011 - February 2014)
Bridget Allen Education
- University of Maryland Global Campus
Bachelor of Arts (Communication, General)
- Bowie State University
Bachelor of Arts (Communication, General)
Bridget Allen Skills
- Artificial Intelligence (AI)
- BPO Management
- Budget Management
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center Administration
- Change Management
- Client Coverage
- Communication
- Consumer Affairs
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Support
- Director level
- Employee Engagement
- Escalations Management
- Executive Leadership
- Hiring
- Key Performance Indicators
- Leadership
- Management
- Microsoft Office
- Microsoft Power BI
- Operational Excellence
- Operations Management
- P&L Management
- Problem Solving
- Project Management
- Quality Assurance
- Relationship Building
- Service Levels
- Service Operations
- Staffing Models
- Support Management
- Tableau
- Team Building
- Team Leadership
- Time Management
- Training
- Vendor Management
- Vendor Relations
- Voice of the Customer
- Voice of the Customer Analysis
- Workforce Management
- Zendesk
Bridget Allen Summary
- Bridget Allen, based in Parkville, MD, US, is currently a Director of Administration (Operations and Customer Experience) at SERVPRO Team Wall. Bridget Allen brings experience from previous roles at Dyson, StubHub, Teleperformance and Optoro. Bridget Allen holds a Bachelor of Arts in Communication, General @ University of Maryland Global Campus. With a robust skill set that includes Artificial Intelligence (AI), BPO Management, Budget Management, Business Process Improvement, Business Process Outsourcing (BPO) and more. Bridget Allen has 1 emails and 2 mobile phone numbers on RocketReach.
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