2006 -2007 Senior Director, Strategy and Operations ▪️ Director of Operations @
1999 -2006 Senior Manager, Customer Service and Contact Center Operations ▪️ Helped Create 9 and 11 Contact Centers @
1998 -1998 United States Supreme Court Intern @
Brian Zotti Education
William & Mary
Brian Zotti Skills
Leadership
Leadership Development
Management
Strategy
Process Improvement
Strategic Planning
Team Building
Executive Management
Coaching
Operations Management
Training
Staff Development
Higher Education
Cross-functional Team Leadership
Project Management
Call Centers
Team Leadership
Change Management
Customer Service
Program Management
Public Speaking
Quality Assurance
Employee Training
Six Sigma
Analysis
Vendor Management
Organizational Development
Business Intelligence
Business Analysis
Optimizing Performance
CRM
Recruiting
Budgets
Time Management
Business Process Improvement
Performance Management
Mentoring
Adult Education
Outsourcing
P&L Management
Revenue Growth Generation
Cost Reduction
budget planning
E-Learning
Relationship Management
Project Planning
Senior Vice President
Succession Planning
Organizational Culture
Diversity & Inclusion
Core Competencies Include
Call Routing
Integration
System Monitoring
24x7
Design
Originations
Commitments
Seat
Real Time
Channel Partners
High Value
Marketing Strategy
Market
Mitigation
Bankruptcy
Chat
Culture
Conversion Rate
Internal Audit
Fostering
Third Party Applications
Diversity and Inclusion
Shaping
Sales
Guidelines
Problem Solving
Finance
San Diego
Revenue
Continuous Improvement
Project
Workflow Management
Call Management
Proposition
Microsoft Excel
Temporary Placement
Auditing
Enrollment Management
Call Center Administration
Pragmatic
Social Media
Results Oriented
Process Management
Margin Management
Fisher
Customer Satisfaction
Consolidate
Forecasting
Social Influence
Diversity Management
Facilities Management
Protocol
Research
Sustainability
Workforce Management
Driving
Cross Functional Team Leadership
Customer Retention
Coordinated
Accountability
People Management
Data Analysis
Channel
Savings
Calibration
Testing
Training Programs
Channel Strategy
Student Financial Aid
Instrumental
Internal Controls
Offers
Customer Experience
Revenue Streams
Operational Excellence
Compliance
Interest Rates
HR
Revenue and Profit Growth
Contact Center Operations
Auto
Developing High Performing Teams
USPS
Readiness
Vendors
Line of Business
People Development
Debt Management
Think Tank
Responsibility
Contact Centers
Prime
Partner Management
Sop
Product Management
Loan Servicing
Operations
Resources
Customer Conversion
Cost Center Management
Scrutiny
Scheduling
Shared Services
Loans
Texas
Scripting
Risk Management
PC
Steering
Oversight
Communication
Service Levels
Business Strategy
Organizational Design
Conflict Resolution
Marketing
Operational Activities
Client Relations
Spectrum
Options
Seattle
Business Services
Incentive Programs
Big Data Analytics
Data Driven Testing
Robust
System
Components
Digital Strategy
Location
Green Belt
Escalation
Capital
Educational Technology
Credit
Project Leadership
International Business
Attrition
Demand
Training and Development
Financial Services
Collections
Reporting
Cost Savings
Routing
E Learning
Multi Site
Partnerships
Client Services
Decisive
Presentation Skills
Call Center
Estate Law
Art
Operational Strategy
Workflow
Generalists
Financial Analysis
Yahoo
Analytical Skills
Strategic Partnerships
Business Process Outsourcing Bpo
Start Ups
Edtech
Strategic Thinking
Business Process Outsourcing
Brian Zotti Summary
Brian Zotti, based in San Diego, CA, US, is currently a President and Chief Executive Officer at Options For All. Brian Zotti brings experience from previous roles at California Health & Human Services Agency, Options For All, Contek Consulting LLC and The University of Arizona Global Campus. Brian Zotti holds a William & Mary. With a robust skill set that includes Leadership, Leadership Development, Management, Strategy, Process Improvement and more. Brian Zotti has 4 emails and 3 mobile phone numbers on RocketReach.
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