Senior Manager Customer Experience @ (November 2004 - July 2011)
Customer Experience Consultant @ (June 2000 - November 2004)
Brian Wolfe Education
University of Kansas
MBA
University of Kansas
BA
Brian Wolfe Skills
Pharmaceutical Sales
Analysis
Navigation
Financial Transactions
Gartner
Documentation
Workflow
Functional Specifications
Responsibility
Deloitte
Call Centers
Written
Scheduling
Practitioners
Virtual
Sbc
Yahoo
Banking
CRM
Command Center
Flows
Self Service
Engagement
Delivery
Marketing
Project Planning
Human Biology
Fact
Technical Design
Financial Services
Human Resources
Kansas
Health Insurance
Pharmaceutical Industry
System Monitoring
Standardization
Siebel
Microsoft SQL Server
Project Management
Characteristics
Operations
Testing
Assessment
Manufacturing
Organizational Structure
Legacy Systems
Infrastructure
IEX
Process Improvement
Agents
Workforce Management
Telecommunications
Contact Centers
Life Sciences
Healthcare
System
Validation
Real Estate Transactions
Interfaces
Site Visits
Business Activity Monitoring
Contact Center Transformation
Presentations
Sales Force Development
Business Rules
Jordan
Forecasting
Supplier Evaluation
Seats
Microsoft Office
Performance Management
Leadership
Customer Service
Sales
Batch Processing
Consolidation
Strategy
Business Case
Project
Business Requirements
Internal Audit
Management
Pharmaceutics
Workforce
Business Services
Chicago
Data Migration
Complexity
Efficient
Enterprise Software
IVR
BAM
Call Routing
Interviews
Customer Service Representatives
Real Time
Capital
Design
Applications
Presentation Skills
Customer Relationship Management Crm
Consulting
Call Center
Cross Functional Team Leadership
Product Management
Customer Support
Voice of the Customer
Key Performance Indicators
IT Strategy
Strategic Partnerships
Salesforce.com
Team Management
Team Leadership
Management Consulting
Global Customer Service
Business Process Outsourcing Bpo
Strategic Leadership
Contact Center Operations
Service Delivery
Social Media
Customer Experience Transformation
Customer Interaction
Business Development
Business Analysis
Strategic Planning
Budget Setting
Customer Loyalty
Business Process Improvement
Analytics
Software Evaluations
Customer Experience
E Commerce
Vendor Management
Net Promoter Score
Customer Experience Management
Energetic Leader
Professional Services
Business Strategy
SaaS
Customer Engagement
Customer Service Operations
Business Process Outsourcing
Customer Relationship Management
Brian Wolfe Summary
Brian Wolfe, based in Los Angeles, CA, US, is currently a Vice President Global Customer Experience at HARMAN International. Brian Wolfe brings experience from previous roles at Salesforce, Oracle, Accenture and Deloitte. Brian Wolfe holds a MBA @ University of Kansas. With a robust skill set that includes Pharmaceutical Sales, Analysis, Navigation, Financial Transactions, Gartner and more. Brian Wolfe has 2 emails and 4 mobile phone numbers on RocketReach.
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