2016 -
now Snr General Manager (SVP) - Operations @
2015 -
2015 Senior Manager - Customer Services Support @
2013 -
2015 General Manager Contact Centre @
2013 -
2013 Logistics @
2010 -
2013 Senior Manager Customer Operations @
2008 -
2009 National Senior Customer Care Manager @
2005 -
2008 Call Centre Manager @
1986 -
2005 Junior Manager Call Centre @
Brian Windsor Education
Gordon Institute of Business Science, University of Pretoria
(Business Management)
2007
-
2007
University of Durban Westville
(Business Management)
1999
-
1999
Department Of Posts And Telecommunications
Telcom Electrician (Subs Plant)
1986
-
1989
Kuswag High School 1974
-
1985
Brian Windsor Skills
Call Center
Telecommunications
Customer Experience
Customer Retention
Contact Centers
Customer Satisfaction
Vendor Management
Business Process
ITIL
Service Delivery
Operations Management
Managed Services
Business Analysis
Team Leadership
CRM
Call Centers
Business Process Improvement
Project Management
Leadership
Team Management
Stakeholder Management
Management
Training
Analysis
Business Development
Business Strategy
Strategy
Microsoft Excel
Sales
Customer Relationship Management Crm
Microsoft Word
PowerPoint
Customer Relationship Management
Brian Windsor Summary
Brian Windsor, based in Johannesburg, GP, ZA, is currently a Snr General Manager (SVP) - Operations at WNS Global Services SA. Brian Windsor brings experience from previous roles at Neotel, Altech Autopage Cellular and Virgin Mobile SA. Brian Windsor holds a 2007 - 2007 Gordon Institute of Business Science, University of Pretoria. With a robust skill set that includes Call Center, Telecommunications, Customer Experience, Customer Retention, Contact Centers and more. Brian Windsor has 1 emails and 2 mobile phone numbers on RocketReach.
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