Senior Manager - Customer Services Support @ (July 2015 - December 2015)
General Manager Contact Centre @ (July 2013 - June 2015)
Logistics @ (May 2013 - July 2013)
Senior Manager Customer Operations @ (October 2010 - April 2013)
National Senior Customer Care Manager @ (October 2008 - July 2009)
Call Centre Manager @ (November 2005 - September 2008)
Junior Manager Call Centre @ (January 1986 - October 2005)
Brian Windsor Education
Gordon Institute of Business Science, University of Pretoria
(Business Management)
2007-2007
University of Durban Westville
(Business Management)
1999-1999
Department Of Posts And Telecommunications
Telcom Electrician (Subs Plant)
1986-1989
Kuswag High School 1974-1985
Brian Windsor Skills
Call Center
Telecommunications
Customer Experience
Customer Retention
Contact Centers
Customer Satisfaction
Vendor Management
Business Process
ITIL
Service Delivery
Operations Management
Managed Services
Business Analysis
Team Leadership
CRM
Call Centers
Business Process Improvement
Project Management
Leadership
Team Management
Stakeholder Management
Management
Training
Analysis
Business Development
Business Strategy
Strategy
Microsoft Excel
Sales
Customer Relationship Management Crm
Microsoft Word
PowerPoint
Customer Relationship Management
Brian Windsor Summary
Brian Windsor, based in Johannesburg, GP, ZA, is currently a Snr General Manager (SVP) - Operations at WNS Global Services SA. Brian Windsor brings experience from previous roles at Neotel, Altech Autopage Cellular and Virgin Mobile SA. Brian Windsor holds a 2007 - 2007 Gordon Institute of Business Science, University of Pretoria. With a robust skill set that includes Call Center, Telecommunications, Customer Experience, Customer Retention, Contact Centers and more. Brian Windsor has 1 emails and 2 mobile phone numbers on RocketReach.
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