Brian Weber Email & Phone Number
Vice President, Team Manager of Customer Service and Support Analysts @ Gartner
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Brian Weber Location
- Maitland, FL, US
Brian Weber Work
- 2024 - now Vice President, Team Manager of Customer Service and Support Analysts @
- 2022 - 2024 Director, Analyst and Key Initiative Leader for Customer Service Strategy and Leadership @
- 2021 - 2022 Head of Customer Operations @
- 2020 - 2021 Director of Customer Experience @
- 2017 - 2020 Director, Contact Center Operations @
- 2013 - 2016 Corporate Director of Customer Engagement @ Bright House Networks
- 2011 - 2013 Head of Digital Customer Care @ Bright House Networks
- 2006 - 2011 Senior Manager of Knowledge Management and Digital Customer Care @ Bright House Networks
- 1999 - 2006 Global Technical Event Operation Manager @
Brian Weber Education
- University of Central Florida
Bachelor of Arts (B.A.) (Organizational Communication)
1997 - 2000 - Valencia College
Associate of Arts (A.A.) (Communication, Journalism, and Related Programs)
1994 - 1996 - Duke University
Certificate in Finance Essentials
- Bishop Moore Catholic High School
Brian Weber Skills
- Customer Experience
- Leadership
- Management
- Telecommunications
- Social Media
- Call Centers
- Knowledge Management
- Vendor Management
- Project Management
- Program Management
- CRM
- Technical Writing
- Marketing
- Wireless
- Internal Communications
- Technical Documentation
- Sales Operations
- Content Strategy
- ITIL
- Content Management
- Event Planning
- Customer Engagement
- Microsoft Word
- Facebook API
- Microsoft Excel
- Summit
- Training
- Digital Marketing
- Virtual Support
- Events
- Strategy
- Social Media Marketing
- Local Business
- Stakeholder Management
- Channel
- Overseeing
- Vendors
- Sales
- Community
- Net
- Train the Trainer
- Content Marketing
- Community Engagement
- Finance
- Squarespace
- Return on Investment
- Oversight
- Lunch
- Social Marketing
- Contact Centers
- DISC
- Product Management
- Customer Support
- Florida
- Organizational Communication
- Content Development
- C Level
- Revenue
- Zendesk
- Confirmation
- Key Performance Indicators
- First Call
- Chat
- Public Engagement
- Transactional
- Public Speaking
- Affiliation
- Human Resources
- Execution
- B2b
- Digital Strategy
- Bright
- Profit
- Foundation
- Customer Satisfaction
- Social Web
- Business Services
- Corporate Communications
- SEO
- Strategies
- Microsoft Office
- Offshore
- BMC Remedy
- Customer Service
- Audience
- Situational Leadership
- Orlando
- Mind
- Web Strategy
- Subject Matter Expert
- Documentation
- Incident
- Investigation
- Board of Directors
- Partnerships
- Analysis
- Community of Practice
- Web Solutions
- ROOT
- B2c
- Knowledge Management Systems
- R
- Power
- Notification
- Brand Marketing
- Csat
- On Budget
- Online Support
- FIX
- Business Development
- Web Development
- Advertising
- Lead Generation
- Business Operations
- Quality Assurance
- Community Development
- Operations
- HTML
- Ecare
- Enterprise Business
- Social Influence
- Project
- Delivers
- House
- Launching
- Online Travel
- Engagement
- Standardization
- Websites
- Responsibility
- Internal Audit
- Six Sigma
- Support Systems
- Kana
- Art
- Google Groups
- Cables
- MBTI
- Reviews
- Customer Experience Design
- Consortium
- Data Analytics
- Technical Design
- Radian6
- Software
- Concerts
- Business Process Management
- Net Promoter Score
- Knowledge Base
- Organic Chemistry
- Canada
- Network Communications
- Agents
- Global Events
- WordPress
- Lithium
- Commerce
- Business Strategy
- Social Services
- Conceptual Modeling
- Adobe Creative Suite
- Directing
- Mergers and Acquisitions
- Impression
- Corporate Structure
- Recruiting
- Keynote
- Bridge
- Facebook Marketing
- Public Relations
- Online Services
- Team Leadership
- Workforce Management
- Enterprise Software
- Stakeholder Engagement
- Cable Television
- Avaya
- Email Management
- Social Networking
- Social Media Measurement
- Karate
- Broadband
- Computer Network Operations
- Blogging
- Online Communications
- Online Publishing
- SaaS
- Fantasy Football
- Marketing Strategy
Brian Weber Summary
- Brian Weber, based in Maitland, FL, US, is currently a Vice President, Team Manager of Customer Service and Support Analysts at Gartner. Brian Weber brings experience from previous roles at Gartner, LawnStarter, Florida Department of Children and Families and Summit Broadband. Brian Weber holds a 1997 - 2000 Bachelor of Arts (B.A.) in Organizational Communication @ University of Central Florida. With a robust skill set that includes Customer Experience, Leadership, Management, Telecommunications, Social Media and more. Brian Weber has 2 emails and 1 mobile phone numbers on RocketReach.
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