Brian Spurgeon Email & Phone Number
Sr. Director of Customer Experience @ Helitech
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Brian Spurgeon Location
- Daytona Beach, FL, US
Brian Spurgeon Work
- Sr. Director of Customer Experience @ (April 2024 - Present)
- Contact Center Director @ (March 2022 - April 2024)
- Director of Customer Experience @ (October 2019 - February 2022)
- Call Center and Contact Center Manager @ (October 2017 - August 2019)
- Management Consultant @ Self Employed (April 2017 - September 2017)
- Director of Continuous Improvement @ (August 2016 - March 2017)
- Director of Internal Sales and Medicare Services @ (April 2013 - August 2016)
- Manager - Call Centers @ (September 2001 - April 2013)
- Appeals Analyst @ (January 1995 - August 2001)
- Claims Representative @ (September 1989 - December 1994)
Brian Spurgeon Education
- Southwest Baptist University
Bachelor of Science (B.S.) (Social Sciences/History)
Brian Spurgeon Skills
- Insurance
- Workers Compensation
- Medicare
- Claim
- Risk Management
- Customer Service
- Employee Benefits
- Disability Insurance
- Management
- Claims Management
- Health Insurance
- Sales
- Software Documentation
- Benefits Administration
- Process Improvement
- Microsoft Office
- Leadership
- Marketing
- Public Speaking
- Strategic Planning
- Training
- Quality Assurance
- Customer Satisfaction
- Continuous Process Improvement
- Problem Solving
- Leadership Mentoring
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Power Bi
- IBM AS/400
- Team Building
- Performance Motivation
- Data Analysis
- Medicare Advantage
- Performance Metrics
- People Management
- People Development
- Customer Management
- Customer Relationship Management
- Long Term Care Insurance
- Sales Motivation
- Claims Resolution
- Contact Centers
- Verint Workforce Management
- Hiring
- Contact Center Management
- Contact Center Operations
- Reporting and Analysis
- Performance Reporting
- Metrics Reporting
- Decision Making
Brian Spurgeon Summary
- Brian Spurgeon, based in Daytona Beach, FL, US, is currently a Sr. Director of Customer Experience at Helitech Waterproofing & Foundation Repair. Brian Spurgeon brings experience from previous roles at Long Home Products, Groundworks, Terminix and Self Employed. Brian Spurgeon holds a Bachelor of Science (B.S.) in Social Sciences/History @ Southwest Baptist University. With a robust skill set that includes Insurance, Workers Compensation, Medicare, Claim, Risk Management and more. Brian Spurgeon has 1 emails and 2 mobile phone numbers on RocketReach.
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