Brian Spurgeon Email & Phone Number
Sr. Director of Customer Experience @ Helitech
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Brian Spurgeon Location
- Daytona Beach, FL, US
Brian Spurgeon Work
- 2024 -now Sr. Director of Customer Experience @
- 2022 -2024 Contact Center Director @
- 2019 -2022 Director of Customer Experience @
- 2017 -2019 Call Center and Contact Center Manager @
- 2017 -2017 Management Consultant @ Self Employed
- 2016 -2017 Director of Continuous Improvement @
- 2013 -2016 Director of Internal Sales and Medicare Services @
- 2001 -2013 Manager - Call Centers @
- 1995 -2001 Appeals Analyst @
- 1989 -1994 Claims Representative @
Brian Spurgeon Education
- Southwest Baptist University
Bachelor of Science (B.S.) (Social Sciences/History)
Brian Spurgeon Skills
- Insurance
- Workers Compensation
- Medicare
- Claim
- Risk Management
- Customer Service
- Employee Benefits
- Disability Insurance
- Management
- Claims Management
- Health Insurance
- Sales
- Software Documentation
- Benefits Administration
- Process Improvement
- Microsoft Office
- Leadership
- Marketing
- Public Speaking
- Strategic Planning
- Training
- Quality Assurance
- Customer Satisfaction
- Continuous Process Improvement
- Problem Solving
- Leadership Mentoring
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Power Bi
- IBM AS/400
- Team Building
- Performance Motivation
- Data Analysis
- Medicare Advantage
- Performance Metrics
- People Management
- People Development
- Customer Management
- Customer Relationship Management
- Long Term Care Insurance
- Sales Motivation
- Claims Resolution
- Contact Centers
- Verint Workforce Management
- Hiring
- Contact Center Management
- Contact Center Operations
- Reporting and Analysis
- Performance Reporting
- Metrics Reporting
- Decision Making
Brian Spurgeon Summary
- Brian Spurgeon, based in Daytona Beach, FL, US, is currently a Sr. Director of Customer Experience at Helitech Waterproofing & Foundation Repair. Brian Spurgeon brings experience from previous roles at Long Home Products, Groundworks, Terminix and Self Employed. Brian Spurgeon holds a Bachelor of Science (B.S.) in Social Sciences/History @ Southwest Baptist University. With a robust skill set that includes Insurance, Workers Compensation, Medicare, Claim, Risk Management and more. Brian Spurgeon has 1 emails and 2 mobile phone numbers on RocketReach.
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