Brian Riordan Email & Phone Number
Senior Manager of Training and Quality Assurance @ Ansafone Contact Centers
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Brian Riordan Location
- Montgomery, IL, US
Brian Riordan Work
- Senior Manager of Training and Quality Assurance @ (December 2021 - Present)
- Director of Contact Center Operations @ (October 2020 - November 2021)
- Inside Sales Manager @ (January 2017 - October 2020)
- Operations and Business Development Director @ (September 2013 - July 2016)
- VP Contact Center Solutions @ (September 2012 - September 2013)
- Account Executive @ (January 2008 - October 2012)
- Senior Account Manager @ Teleperformance Group (Division: Americall Group Inc) (March 2004 - May 2007)
- Call Center Manager @ Integrity Financial Services (September 2001 - February 2004)
Brian Riordan Education
- Trinity Christian College
Bachelor of Arts (BA) (Business Administration and Management, General)
1995-1998 - Trinity Christian College
Bachelor of Business Administration - BBA (Business Administration and Management, General)
Brian Riordan Skills
- Business Process
- Contact Center Operations
- Inside Sales
- Contact Center Management
- Inbound Lead Generation
- Customer Service Management
- Soft Skills
- Business Strategy
- Customer Contact
- Continuous Improvement
- Strategic Leadership
- Consultative Selling
- Business-to-Business (B2B)
- Talent Management
- Solution Selling
- Client Services
- Business Relationship Management
- Training and Development (HR)
- Team Building
- Client Relations
- Leadership Development
- Interpersonal Skills
- Customer Loyalty
- Teamwork
- Cold Calling
- Time Management
- Direct Sales
- Management
- Call Center
- Call Center Development
- Telemarketing
- Recruiting
- BPO
- Sales
- Training
- Customer Experience
- Contact Centers
- Coaching
- Account Management
- Call Centers
- Customer Service
- Customer Satisfaction
- CRM
- Workforce Management
- Customer Retention
- Outsourcing
- Employee Training
- Lead Generation
- Vendor Management
- Telecommunications
- Process Improvement
- Sales Process
- Leadership
- Quality Assurance
- Inbound Marketing
- Performance Management
- Forecasting
- Sales Management
- Data Mining
- Business Development
- Operations Management
- Team Management
- Sales Operations
- Team Leadership
- Business Process Improvement
- Customer Relationship Management (CRM)
- Channel Account Management
Brian Riordan Summary
- Brian Riordan, based in Montgomery, IL, US, is currently a Senior Manager of Training and Quality Assurance at Ansafone Contact Centers. Brian Riordan brings experience from previous roles at Niznik Behavioral Health, Flinn Scientific, Inc., Cambridge Realty Capital Companies and Call Center Today. Brian Riordan holds a 1995 - 1998 Bachelor of Arts (BA) in Business Administration and Management, General @ Trinity Christian College. With a robust skill set that includes Business Process, Contact Center Operations, Inside Sales, Contact Center Management, Inbound Lead Generation and more. Brian Riordan has 6 emails and 2 mobile phone numbers on RocketReach.
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