Brian Ramirez Email & Phone Number
IBM Cloud Incident Commander and Resolution Manager @ IBM
5 free lookup(s).
Brian Ramirez Location
- Denton, TX, US
Brian Ramirez Work
- 2017 - now IBM Cloud Incident Commander and Resolution Manager @
- 2015 - 2017 IBM Cloud Technical Account Manager and IBM Cloud Critsit Mgr and Major Incident Mgr @
- 2015 - 2017 IBM Non-Cloud Client Care and Major Incident Manager @
- 2005 - 2015 Operations Management and Field Technical Advisor @
- 1990 - 2004 Electronic Delivery Specialist-Team Lead @
- 1987 - 1989 Electronic Delivery Specialist @
Brian Ramirez Education
- San Antonio College
Associates Degree (Computer Science)
1981 - 1984
Brian Ramirez Skills
- ITIL
- IT Service Management
- IT Strategy
- IT Operations
- Solution Architecture
- Service Delivery
- Virtualization
- IT Management
- Data Center
- Enterprise Architecture
- Incident Management
- Integration
- Disaster Recovery
- VMware
- Service Management
- IT Outsourcing
- Troubleshooting
- Active Directory
- System Administration
- Servers
- Escalation Resolution
- Contact Center Operations
- De Escalation
- Leadership
- Microsoft Office
- IT Service Delivery
- Cross Functional Team Leadership
- Key Client Relationships
- Management
- Quality Assurance
- Software Quality Assurance
- Technical Documentation
- Business Process Improvement
- IT Governance
- Software Development Life Cycle Sdlc
- Customer Service
- Business Development
- IT Financial Management
- Project Management
- Call Center Administration
- IT Infrastructure Management
- Account Management
- Business Analysis
- Escalations Management
- Team Leadership
- Customer Relationship Management Crm
- Technical Support
- Client Presentation
- Strategic Planning
- Client Services
- Vendor Management
- Customer Relationship Management
- Software Development Life Cycle
Brian Ramirez Summary
- Brian Ramirez, based in Denton, TX, US, is currently a IBM Cloud Incident Commander and Resolution Manager at IBM. Brian Ramirez brings experience from previous roles at IBM. Brian Ramirez holds a 1981 - 1984 Associates Degree in Computer Science @ San Antonio College. With a robust skill set that includes ITIL, IT Service Management, IT Strategy, IT Operations, Solution Architecture and more. Brian Ramirez has 2 emails and 1 mobile phone numbers on RocketReach.
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